PD4.0 3540 XP no sound - missing from VM Configuration

nealitc · Dec 6, 2008

Upgraded from PD3.0 to PD4.0 and now now sound, Windows XP (SP3), parallels VM Configuration/Hardware doesn't even have a Sound section. No sound devices in XP Device Manager. Reinstalled Parallels tools, no change.

Submitted this as issue on 11/29, no response whatsoever....

John@Parallels · Dec 7, 2008

Stop Virtual machine , make sure in Configure you have Sound device and it is enabled

nealitc · Dec 7, 2008

Stopped VM, restarted Parallels, Sound is not even visible under Hardware.

John@Parallels · Dec 7, 2008

Yes, this may be the case, initiate scan for hardware changes and provide Windows XP disk, note it should be OEM disk

nealitc · Dec 7, 2008

Tried that from XP Device Manager - didn't find anything/

nealitc · Dec 7, 2008

Tried Scan for hardware changes from Device Manager, it didn't actually do anything, no change. Sound still missing from Virtual Machine configuration and no sound

John@Parallels · Dec 7, 2008

I suppose you need to create ticket we can investigate it more closely

nealitc · Dec 7, 2008

Did that on 11/29, no reply. Reported again as #19591.

John@Parallels · Dec 7, 2008

This is report ID, I mean ticket in support
http://www.parallels.com/support/desktop/request/

nealitc · Dec 9, 2008

Submitted same info to Parallels support as case #635114, got reply indicating that they didn't even read the request...

nealitc · Dec 11, 2008

so Sound just needed to be added to VM Configuration (+ button). Somehow it was never enabled in migration from PD3.0.