Please tend to the knowledge base

R

riddle

Junior Member
Have you taken a look at the knowledge base lately?

When trying to solve a problem with Parallels Desktop, here's what I found in the KB:

http://kb.parallels.com/en/products/?id=86

Numerous redundant sub-folders, a jumble of languages, nonsensical search results, search filtering (e.g., by language) that doesn't work... I've never seen a more unusable documentation system.

Given that I was already frustrated by the problem I was trying to solve, this was maddening. If you can't organize the knowledge base any better than that you should take it down.
 
Could you please clarify what is wrong with the search engine? Maybe you could let me know what issue you observe and why it was so difficult to find it in KB? Recently our knowledgebase was upgraded, now the search engine is more fast, search articles using 'And' and 'Exact' words match option included and it became more categorized
 
Just what I said above: numerous redundant sub-folders, a jumble of languages, nonsensical search results, and search filtering (e.g., by language) that doesn't work.

For example, I was looking for information on Parallels Tools. The Parallels Desktop for Mac page at http://kb.parallels.com/en/products/?id=86 shows a mess of sub-pages, not in alphabetical order, of which three are named "Parallels Tools". Each of those has an overlapping jumble of entries in multiple languages.

Regarding search, when I specify English only I sometimes get results in several languages anyway.
 
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