Previous Keys missing

Discussion in 'Installation and Configuration of Parallels Desktop' started by TomF2, Aug 25, 2015.

  1. TomF2

    TomF2 Bit poster

    Messages:
    2
    Hi there,
    Having just deleted my bloated HDD, I am going through the, as you can imagine, thoroughly enjoyable process of re-installing everything.

    My account on Parallels website only shows the upgrade key for V10 (the one I am trying to install) . Despite the fact that I have found receipts for versions 9 and 10, the site has not record of the key. The installer tells me to contact the parallels support team without, it seems, giving me the ability to do so.

    What to do?
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi @TomF2 we would like to inform you that we have found your Parallels Desktop 9 license key in our internal system.
    It has been registered in your another account.
    Please find your key and other information in private message.
     
    TomF2 likes this.
  3. TomF2

    TomF2 Bit poster

    Messages:
    2
    My problem has been resolved.

    Thank you for your help.

    Tom
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Glad to know @TomF2 !
    Please inform us if you have any additional questions.
     

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