Previous Keys missing

T

TomF2

Bit poster
Hi there,
Having just deleted my bloated HDD, I am going through the, as you can imagine, thoroughly enjoyable process of re-installing everything.

My account on Parallels website only shows the upgrade key for V10 (the one I am trying to install) . Despite the fact that I have found receipts for versions 9 and 10, the site has not record of the key. The installer tells me to contact the parallels support team without, it seems, giving me the ability to do so.

What to do?
 
Hi @TomF2 we would like to inform you that we have found your Parallels Desktop 9 license key in our internal system.
It has been registered in your another account.
Please find your key and other information in private message.
 
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