Printing Problems with IE8 and Update

M

mkro

Bit poster
I applied yesterday's update for Parallels Desktop Mac and now I can not print using IE8. Same problem on 2 different Macs. All other apps print okay. When I reverted back to prior build, prints fine from IE8. Anybody else having same problem?
 
Yes. I'm having the same problem. Technical support seemed unaware of any issues and sent me a link telling me to change the Encoding on IE from Western European (Windows) to Unicode. Neither worked correctly.

Technical support is clueless about this issue.
 
I was notified by tech support that they are now aware of this issue and have escalated my support request to their next level. I provided them my System Profiler report as well as the Paralells support report. We'll all keep tuned!
 
Printing issue solved

Level 2 Tech support called me yesterday (Sunday even) and we were able solve the problem here is the solution:

Here the steps that helped to resolve the issue:

1) Please make a backup of your virtual machine just in case (just copy the .pvm file that is located by default in /Documents/Parallels);

2) Download the image of Parallels Tools from the link:

http://fe.parallels.com/6f1fa30851ac5aff694eba3062d3252b/prl-tools-win.en_US.iso

(MD5 (prl-tools-win.en_US.iso) = 34962da553bda97afe1ece39aa8b9ab2)

3) Launch your virtual machine. Close all running applications in guest operating system (if there are any);

4) Go to Parallels Desktop dropdown menu -> Devices -> CD/DVD 1 -> Connect image -> in the opened window please navigate to the .iso image you have just downloaded;

5) The installation of Parallels Tools should start automatically. If it did not start, please go to Start -> Computer -> and launch Setup.exe on your DVD Drive;

6) Wait till the installation of Parallels Tools is complete and Windows is rebooted. Check the status of the issue.
 
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