prl_disp_service

M

MrWrighty

Member
Running version 15.0.0 (46967) of parallels. Been running fine for a while now, but this morning the prl_disp_service has been sucking the life out of my Mac. I'm running Mojave 10.14.6.

I'm constantly getting the beachball and my Mac locks up.

Forcing a power down is my only option at the moment.
 
MrWrighty said:
Running version 15.0.0 (46967) of parallels. Been running fine for a while now, but this morning the prl_disp_service has been sucking the life out of my Mac. I'm running Mojave 10.14.6.

I'm constantly getting the beachball and my Mac locks up.

Forcing a power down is my only option at the moment.
Click to expand...
Please refer to the article https://kb.parallels.com/8089 to stop and start prl_disp_service and also run First Aid on Mac to check.
 
Have followed the kb from Parallels. Didn't fix the issue. Uninstalled and reinstalled parallels and still the same problem this morning. Cause MAC to complete freeze with 98.7% CPU usage. Multiple reboots does fix the problem temporarily, but I know that it will be a problem at some point today.
 
Yep sure enough as soon as I open Parallels and try to start a Windows VM, it hangs the MAC. Cannot do anything, mouse freezes, nothing responds, no beach ball. Hard power off is the only option.
 
MrWrighty said:
Have followed the kb from Parallels. Didn't fix the issue. Uninstalled and reinstalled parallels and still the same problem this morning. Cause MAC to complete freeze with 98.7% CPU usage. Multiple reboots does fix the problem temporarily, but I know that it will be a problem at some point today.
Click to expand...
Is it possible to reproduce the issue, generate the tech report right after that and post the report's ID here.
 
Maria@Parallels said:
Is it possible to reproduce the issue, generate the tech report right after that and post the report's ID here.
Click to expand...

I wish I could. My MAC just goes to a freeze state so it is impossible to complete any reports or click any links. I will try again at some point, but I'm being very selective about when I start Parallels knowing that I might have to reboot (Force power off) to gain control.
 
MrWrighty said:
I wish I could. My MAC just goes to a freeze state so it is impossible to complete any reports or click any links. I will try again at some point, but I'm being very selective about when I start Parallels knowing that I might have to reboot (Force power off) to gain control.
Click to expand...
Could you please try to collect the tech report after restarting Mac?
 
I've put up with this issue for months with no resolution. Tried support ticket which got me nowhere. There are other threads re: same issue going back years. I've unfortunately cancelled my subscription and moved on to VMWare Fusion. I was losing way too much billable time messing with a problem that Parallels has yet to acknowledge (always asking for tech report never offering solution).

Take my advice and move on.

Bob Merriman
 
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