Problem ID: 15380

Discussion in 'Installation and Configuration' started by AnthonyM6, Jan 10, 2017.

  1. KonradC

    KonradC Bit Poster

    Messages:
    2
    Having the same problem. PD12 (12.1.2) installing on Sierra 10.12.2. Report sent in.
    Key difference in my setup is that root is not ID=0 and seems to share the same ID with Guest.
    I've disabled the Guest account, but that did not fix the problem.
    daemon 1
    Guest 201
    kon2 503
    nobody -2
    root 201
     
    Last edited: Jan 20, 2017
  2. YongsinL

    YongsinL Bit Poster

    Messages:
    2
    Having the same problem here. Any update?
     
  3. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    333
    Hey Guys,
    It has been already reported to our development team and you can downgrade to the previous update of Parallels Desktop using this link. We'll roll out an update shortly to fix this issue.
     
  4. KonradC

    KonradC Bit Poster

    Messages:
    2
    Version 12.1.1-41491 comes back with error 15381.
    Online KB, asks to check restricted access to /private/tmp, but does not seem to be the problem...
    MBP15:~ kon2$ ls -dlO /private/tmp
    drwxrwxrwt 9 root wheel - 306 Jan 22 15:00 /private/tmp
    Problem report submitted, 147214157
    Even the version released today, 12.1.3 (41532). is giving me problem ID:15380.
    Problem report submitted.147499630
    For my system it might be the fact that root is not ID:0 and shares ID with Guest...
    Jan 23 11:59:39 MBP15 pdfm-bootstrap[30589]: inittool[30363]: Found duplicating UIDs:
    Jan 23 11:59:39 MBP15 pdfm-bootstrap[30593]: inittool[30363]: Guest 201
    Jan 23 11:59:39 MBP15 pdfm-bootstrap[30594]: inittool[30363]: root 201
    Jan 23 11:59:39 MBP15 pdfm-bootstrap[30600]: inittool[30363]: '/Applications/Parallels Desktop.app/Contents/MacOS/Parallels Service' - incorrect owners (Guest:accessibility)
    Is there a way to fix root, or should I just reinstall the OS?

    *MY SOLUTION*
    Simply reinstalling macOS Sierra on top of my existing OS, without formatting to keep all my files fixed the root ID back to 0 and Parallels installed fine.
     
    Last edited: Jan 25, 2017
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    @KonradC thanks a lot for sharing your workaround.
     
  6. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hello Anthony, please be informed that Parallels Desktop 12 Update 12.1.3 (41532) was released and the issue has been addressed. Please update Parallels Desktop to the latest build and let us know how it works. Thanks!
     
  7. NikhilG

    NikhilG Bit Poster

    Messages:
    2
    I am having the same issue with 41532 release. Just submitted several report. report ID: 152249253
    I just got a fresh laptop and can't install Parallels.
    Root looks okay to me:
    admin 701
    daemon 1
    nikhig 889721169
    nobody -2
    root 0
    scan-nix 700

    Any clues?
     
  8. NikhilG

    NikhilG Bit Poster

    Messages:
    2
    Seems like another permission issue in the installer..
    It is removing the Parallels folder from Libraries and then putting incorrect permissions????

    I ran the installer from the shell and see this:
    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Menlo; color: #000000; background-color: #ffffff} span.s1 {font-variant-ligatures: no-common-ligatures}

    Feb 7 19:03:48 pdfm-bootstrap[14365] <Info>: inittool[14312]: Running uninstaller

    Feb 7 19:03:48 pdfm-bootstrap[14409] <Info>: inittool[14312]: Restore Parallels Desktop [/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/parallels-desktop.o32Av4pB/Parallels Desktop.app > /Applications/Parallels Desktop.app]

    Feb 7 19:03:48 pdfm-bootstrap[14413] <Info>: inittool[14312]: End of uninstallation procedure

    Feb 7 19:03:48 pdfm-bootstrap[14414] <Info>: inittool[14312]: Check and remove broken previous version...

    Feb 7 19:03:48 pdfm-bootstrap[14429] <Info>: inittool[14312]: Starting bootstrap action 'install_safari_extensions' in background

    Feb 7 19:03:48 pdfm-bootstrap[14431] <Info>: inittool[14312]: Starting bootstrap action 'fix_sharedapp_bundle' in background

    Feb 7 19:03:48 pdfm-bootstrap[14432] <Info>: inittool[14312]: Installing Safari extensions...

    Feb 7 19:03:48 pdfm-bootstrap[14435] <Info>: inittool[14312]: Starting bootstrap action 'reg_bundles' in background

    Feb 7 19:03:48 pdfm-bootstrap[14446] <Info>: inittool[14312]: Starting bootstrap action 'prlapps_folder_icon' in background

    Feb 7 19:03:48 pdfm-bootstrap[14455] <Info>: inittool[14312]: Starting bootstrap action 'copy_learn_videos'

    Feb 7 19:03:48 pdfm-bootstrap[14464] <Info>: inittool[14312]: Endinging bootstrap action 'copy_learn_videos' with exit code '0'

    Feb 7 19:03:48 pdfm-bootstrap[14467] <Info>: inittool[14312]: Starting bootstrap action 'fix_library_parallels_dir_perms'

    Feb 7 19:03:48 pdfm-bootstrap[14469] <Info>: inittool[14312]: Installing Safari extensions for admin...

    Feb 7 19:03:48 pdfm-bootstrap[14475] <Info>: inittool[14312]: Fixing Library/Parallels permissions...

    Feb 7 19:03:48 pdfm-bootstrap[14491] <Info>: inittool[14312]: * admin OK

    Feb 7 19:03:48 pdfm-bootstrap[14494] <Info>: inittool[14312]: * admin OK

    Feb 7 19:03:48 pdfm-bootstrap[14498] <Info>: inittool[14312]: * nikhig OK

    Feb 7 19:03:48 pdfm-bootstrap[14501] <Info>: inittool[14312]: * nikhig OK

    Feb 7 19:03:48 pdfm-bootstrap[14502] <Info>: inittool[14312]: Endinging bootstrap action 'fix_library_parallels_dir_perms' with exit code '0'

    Feb 7 19:03:48 pdfm-bootstrap[14504] <Info>: inittool[14312]: Waiting background job 'install_safari_extensions' with pid 14430...

    Feb 7 19:03:49 pdfm-bootstrap[14507] <Info>: inittool[14312]: Installing Safari extensions for nikhig...

    su: /bin/false: No such file or directory

    Feb 7 19:03:49 pdfm-bootstrap[14512] <Error>: inittool[14312]: Background job 'install_safari_extensions' finished with exit code '1'

    Feb 7 19:03:49 pdfm-bootstrap[14513] <Info>: inittool[14312]: Waiting background job 'fix_sharedapp_bundle' with pid 14433...

    su: /bin/false: No such file or directory

    Feb 7 19:03:49 pdfm-bootstrap[14522] <Info>: inittool[14312]: 'fix_sharedapp_bundle' finished successfuly

    Feb 7 19:03:49 pdfm-bootstrap[14523] <Info>: inittool[14312]: Waiting background job 'reg_bundles' with pid 14445...

    Feb 7 19:03:49 pdfm-bootstrap[14524] <Error>: inittool[14312]: Background job 'reg_bundles' finished with exit code '1'

    Feb 7 19:03:49 pdfm-bootstrap[14525] <Info>: inittool[14312]: Waiting background job 'prlapps_folder_icon' with pid 14454...

    Feb 7 19:03:49 pdfm-bootstrap[14526] <Info>: inittool[14312]: 'prlapps_folder_icon' finished successfuly

    Feb 7 19:03:49 pdfm-bootstrap[14527] <Info>: inittool[14312]: Remove temporary directory (/tmp/parallels-desktop-init-14312.tmp)

    su: /bin/false: No such file or directory

    Feb 7 19:03:49 pdfm-bootstrap[14567] <Warning>: inittool[14312]: No wx-permissions for '/Users/nikhig/Library/Parallels/'. Need to fix.
     
  9. JayF2

    JayF2

    Messages:
    1
    I had this same problem with version 12.1.3-41532 and followed Dinesh's advice above, which worked for me.
    Hey Guys,
    It has been already reported to our development team and you can downgrade to the previous update of Parallels Desktop using this link. We'll roll out an update shortly to fix this issue.​
     
  10. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Yes, you are correct. I would like to let you know that we have already involved our Development in this case and they are currently working on the resolution. Guys, please let us know if you have any questions and we are here to help!
     
  11. SnehaP

    SnehaP Bit Poster

    Messages:
    5
    I'm having the same issue. Any solution?

    I'm trying to install Parallels Desktop 12 and have Mac OS x Sierra. I am getting the same error Problem ID: 15380 .
    Checked the 2 fixes suggested in the support articles
    1. Article ID:114703
    2. Article id:118079
    Did not find either to be an issure
    Tried disabling firewall and symantec antivitus . Did not help. Can you help?
     
  12. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    467
    If your Mac user account Administrator? If not try login with Administrator and installing then keep us posted the result.
     
  13. JonF3

    JonF3 Bit Poster

    Messages:
    1
    I'm have trouble opening Parallels Desktop 12 on High Sierra. I'm getting a Problem ID 15381 I've read through all articles on this forum and many others. I've tried looking a permissions, un-installed and reinstalled Parallels, downgraded to a earlier version, installed v13 and re-installed MacOS all will the same result. Please could someone help?

    Many Thanks
    Jon
     

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