Problem installing Parallels 5 in Snow Leopard

J

Justin L

Bit poster
We have 3 copies of Parallels 5 to install on 3 new i-macs. First 2 installations went fine. 3rd went through install process and when it came time to click the Restart button, we clicked it and got the Install Failed message. Thinking it might be the disc, we tried one of the other disc that had successfully installed. No luck. This is a brand new computer with no software installed yet that might conflict with the installation.

Any one else have this issue?

Thanks
 
I have to ask:

Was it Parallels that failed to install, or was it your VM that failed to install?

kat
 
It was the parallels application itself. On the other 2 identical new imacs we were able to install both parallels and the windows 7 VM.
 
Hi Justin,

You should first make sure that you uninstalled Parallels completely,
see see knowledgebase article: http://kb.parallels.com/en/4709

restart your computer before you try the reinstall.

Hope this helps
kat
 
The uninstall app finds nothing to uninstall but I followed the steps with the cmd line, restarted, tried the install again, and got the same result. Error is as follows:


Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Hardware: iMac10,1 @ 3.33 GHz (x 2), 8192 MB RAM
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Running OS Build: Mac OS X 10.6.2 (10C2234)
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: TMPDIR=/var/folders/lN/lN8dM5lxEaCBqkuGIApbDU+++TI/-Tmp-/
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: SHELL=/bin/bash
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: HOME=/Users/waynebailey
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: USER=waynebailey
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: LOGNAME=waynebailey
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: DISPLAY=/tmp/launch-x5LOiR/:0
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: SSH_AUTH_SOCK=/tmp/launch-h13vct/Listeners
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: Apple_PubSub_Socket_Render=/tmp/launch-LFthOa/Render
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Jul 13 14:32:42 Wayne-Baileys-iMac Installer[125]: Env: COMMAND_MODE=unix2003
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: @(#)PROGRAM:Install PROJECT:Install-574
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: @(#)PROGRAM:Installer PROJECT:Installer-430.1
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Hardware: iMac10,1 @ 3.33 GHz (x 2), 8192 MB RAM
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Running OS Build: Mac OS X 10.6.2 (10C2234)
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: TMPDIR=/var/folders/lN/lN8dM5lxEaCBqkuGIApbDU+++TI/-Tmp-/
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: SHELL=/bin/bash
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: HOME=/Users/waynebailey
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: USER=waynebailey
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: LOGNAME=waynebailey
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: DISPLAY=/tmp/launch-x5LOiR/:0
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: SSH_AUTH_SOCK=/tmp/launch-h13vct/Listeners
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: Apple_PubSub_Socket_Render=/tmp/launch-LFthOa/Render
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Env: COMMAND_MODE=unix2003
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Parallels Desktop 5 for Mac Installation Log
Jul 13 14:32:43 Wayne-Baileys-iMac Installer[128]: Opened from: /Volumes/Parallels Desktop 5/Install.mpkg
Jul 13 14:33:57 Wayne-Baileys-iMac runner[195]: Administrator authorization granted.
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: ================================================================================
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: User picked Standard Install
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Choices selected for installation:
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Install: "Parallels Desktop 5 for Mac"
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Install: "Parallels Desktop"
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Parallels Desktop 5.pkg : com.parallels.desktop.package : 5.0.9344.558821
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Install: "Parallels Desktop Transporter"
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Parallels Transporter 5.pkg : com.parallels.desktop.transporter : 5.0.9344.558821
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Install: "Parallels Desktop Image Tool"
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Parallels Image Tool 5.pkg : com.parallels.desktop.imagetool : 5.0.9344.558821
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Install: "Parallels Desktop Explorer"
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: Parallels Explorer 5.pkg : com.parallels.desktop.explorer : 5.0.9344.558821
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: MacFUSE-Core-2.0.3.2.pkg : com.google.macfuse.core.203 : 2.0
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: ================================================================================
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: It took 0.00 seconds to summarize the package selections.
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/Parallels%20Desktop%205.pkg
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/Parallels%20Transporter%205.pkg
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/Parallels%20Image%20Tool%205.pkg
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/Parallels%20Explorer%205.pkg
Jul 13 14:33:57 Wayne-Baileys-iMac Installer[128]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/MacFUSE-Core-2.0.3.2.pkg
Jul 13 14:34:02 Wayne-Baileys-iMac Installer[128]: Will use PK session
Jul 13 14:34:02 Wayne-Baileys-iMac Installer[128]: Starting installation:
Jul 13 14:34:02 Wayne-Baileys-iMac Installer[128]: Configuring volume "Macintosh HD"
Jul 13 14:34:03 Wayne-Baileys-iMac Installer[128]: Preparing disk for local booted install.
Jul 13 14:34:03 Wayne-Baileys-iMac Installer[128]: Free space on "Macintosh HD": 986.18 GB (986179448832 bytes).
Jul 13 14:34:03 Wayne-Baileys-iMac Installer[128]: Create temporary directory "/var/folders/lN/lN8dM5lxEaCBqkuGIApbDU+++TI/-Tmp-//Install.128PrHa0y"
Jul 13 14:34:03 Wayne-Baileys-iMac Installer[128]: IFPKInstallElement (5 packages)
Jul 13 14:34:03 Wayne-Baileys-iMac installd[198]: PackageKit: ----- Begin install -----
Jul 13 14:34:03 Wayne-Baileys-iMac installd[198]: PackageKit: request=PKInstallRequest <5 packages, destination=/>
Jul 13 14:34:03 Wayne-Baileys-iMac installd[198]: PackageKit: packages=(\n "PKJaguarPackage <file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/Parallels%20Desktop%205.pkg>",\n "PKJaguarPackage <file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/Parallels%20Transporter%205.pkg>",\n "PKJaguarPackage <file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/Parallels%20Image%20Tool%205.pkg>",\n "PKJaguarPackage <file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/Parallels%20Explorer%205.pkg>",\n "PKJaguarPackage <file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/Contents/Packages/MacFUSE-Core-2.0.3.2.pkg>"\n)
Jul 13 14:34:04 Wayne-Baileys-iMac installd[198]: PackageKit: Extracting /Volumes/Parallels Desktop 5/Install.mpkg/Contents/Packages/Parallels Desktop 5.pkg/Contents/Archive.pax.gz (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/PKInstallSandbox-tmp/Root, uid=0)
Jul 13 14:36:20 Wayne-Baileys-iMac installd[198]: PackageKit: Extracting /Volumes/Parallels Desktop 5/Install.mpkg/Contents/Packages/Parallels Transporter 5.pkg/Contents/Archive.pax.gz (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/PKInstallSandbox-tmp/Root, uid=0)
Jul 13 14:36:28 Wayne-Baileys-iMac installd[198]: PackageKit: Install Failed: PKG: extracting "com.parallels.pkg.desktop.transporter"\nError Domain=PKInstallErrorDomain Code=110 UserInfo=0x10014ea10 "An error occurred while extracting files from the package “Parallels Transporter 5.pkg”." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=5 UserInfo=0x10049cbe0 "The operation couldn’t be completed. Input/output error") {\n NSFilePath = "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/PKInstallSandbox-tmp/Root";\n NSLocalizedDescription = "An error occurred while extracting files from the package \U201cParallels Transporter 5.pkg\U201d.";\n NSURL = "./Contents/Packages/Parallels%20Transporter%205.pkg -- file://localhost/Volumes/Parallels%20Desktop%205/Install.mpkg/";\n NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=5 UserInfo=0x10049cbe0 \"The operation couldn\U2019t be completed. Input/output error\"";\n PKInstallPackageIdentifier = "com.parallels.pkg.desktop.transporter";\n}
Jul 13 14:36:28 Wayne-Baileys-iMac Installer[128]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 UserInfo=0x10a740 "An error occurred while extracting files from the package “Parallels Transporter 5.pkg”." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=5 UserInfo=0x17f8b0 "The operation couldn’t be completed. Input/output error")
Jul 13 14:36:28 Wayne-Baileys-iMac Installer[128]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.


Thanks for your help. This is quite perplexing.
 
Hi Justin,

Have you submitted a support ticket yet? If not you should and attach the file you posted. I am sending you a PM.

kat
 
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