problem installing Parallels Tools in 5160

mmurray

Member
I just upgraded to 5160 and can't install Parallels Tools. It starts but I get the error

Error Code: -5009 : 0x800706ba
Error Information:
>Ctor\ObjectWrapper.cpp (396)
>Kernel\Component.cpp (1161)
>Kernel\CABFile.cpp (384)
>SetupDLL\SetupDLL.cpp (1708)
PAPP:Parallels Tools
PVENDOR: (www.parallels.com)
PGUID:B730E908-1FD5-4170-A0FE-B6AB874344F0
$10.50.0.132PAK
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

I tried uninstalling Parallels as per the KB article and started again but got the same error again. I can't send a support request as it there is some problem when I try and log in.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webadmin@parallels.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/1.3.33 Server at backend.parallels.com Port 80



Thanks - Michael
 
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