Problem With Coherence Mode/Parallel Tools

Discussion in 'Windows Virtual Machine' started by stufried, Aug 9, 2023.

  1. stufried

    stufried Junior Member

    I am currently running Parallels version 18.3.2 (53621) with Windows 11 Pro ver 21H2. For the last couple of months I have not been able to launch coherence mode and my full screen mode doesn't fill the screen. Parallels Tools are not installed in Windows and my attempts to install them fail. When I launch Windows, I get this error message an error message: "Network Error -- Windows cannot access \\psf\Home\Desktop.

    Windows otherwise works but this is annoying. Attempts to reinstall Parallels Tools launch the installer, but the tools never seem to fully install. One time, it bricked my Windows and I had to do a rollback. Parallel Tools do not show up in my list of installed programs in Windows Programs so I can't attempt to do an automatic uninstall and I can't find the instructions for a manual uninstall.

    Any thoughts?
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Hello stufried,

    To assist us with troubleshooting this issue, kindly perform the following steps:

    1) Start your virtual machine.
    2) Collect a technical report (Parallels icon in the Mac top menu > Help > Send technical data > Attach screenshot > Send a report) and the resulting 9-digit report number, please send in a reply message.

    We will await your reply.

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