Problems Activating Legacy

Discussion in 'Parallels Remote Application Server' started by ChristianL16, Jul 12, 2021.

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  1. ChristianL16

    ChristianL16 Bit poster

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    2
    I have a legacy 2x RAS license and when I try its conversion to be able to activate it I get no KEY to install. I have read and followed the steps in the Knowledgebase. Can anyone help on what to do in this case?
     
    ChristianL16, Jul 12, 2021
    #1
  2. Eugene. K.

    Eugene. K. Parallels Team

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    124
    Hi Christian, please create a support request they will surely help you to resolve (temporarily) your current RAS Farm state and deal with the license issue:
    https://my.parallels.com/support/ras
     
    Eugene. K., Jul 13, 2021
    #2
  3. ChristianL16

    ChristianL16 Bit poster

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    2
    I already tried that. I cannot create a ticket because the license is not showing up in my products. And that's the main reason I opened this thread. Any other ideas on how to get support on this?
     
    ChristianL16, Jul 14, 2021
    #3
  4. Eugene. K.

    Eugene. K. Parallels Team

    Messages:
    124
    I see...
    I've just asked them (support) to contant you.
     
    Eugene. K., Jul 14, 2021
    #4
  5. Pavel Kostandov

    Pavel Kostandov Staff Member

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    1
    Hello ChristianL16, Eugene. K.,
    Thank you so much for bringing this matter to my attention.
    @ChristianL16, can you please provide me with your email address in order to create a ticket and continue our investigation directly?
     
    Pavel Kostandov, Jul 20, 2021
    #5

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