Problems w/ 5k2k (5120x2160) resolution

Discussion in 'Windows Virtual Machine' started by DanielS87, May 31, 2023.

  1. DanielS87

    DanielS87 Bit poster

    I'm currently using Parallels Desktop for Mac Pro Edition on a MacBook Pro M1 Max w/ 64GB on Mac OS 13.4.

    I have an external display connected to my mac, which is an LG Ultrawide 40WP95C-W. Its native resolution is 5120x2160 (which they call a 5k2k). I'm also running the internal display, which I believe is 3024x1964. In Mac OS the displays show in full resolution.

    When I'm in Parallels, and I enable full screen mode, the application expands, however the large monitor seems to max out at 4900 x 2612 which isn't even the correct aspect ratio.

    Is there a way to tell parallels about the 5k2k format?

    Attached Files:

  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Please note that there is already a case opened for this issue with reference: 41***90.
    As confirmed , the issue is now resolved.
    Do not hesitate to contact our team for any further assistance.
    Thank you.
  3. Jean-BaptisteM1

    Jean-BaptisteM1 Bit poster

    I'm facing the same problem Pramesh. Can you provide the link if the ticket 41***90 ?

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