Problems w/ 5k2k (5120x2160) resolution

[DanielS87]

I'm currently using Parallels Desktop for Mac Pro Edition on a MacBook Pro M1 Max w/ 64GB on Mac OS 13.4.

I have an external display connected to my mac, which is an LG Ultrawide 40WP95C-W. Its native resolution is 5120x2160 (which they call a 5k2k). I'm also running the internal display, which I believe is 3024x1964. In Mac OS the displays show in full resolution.

When I'm in Parallels, and I enable full screen mode, the application expands, however the large monitor seems to max out at 4900 x 2612 which isn't even the correct aspect ratio.

Is there a way to tell parallels about the 5k2k format?

 

[Pramesh Boodadoo]

Hello,
Please note that there is already a case opened for this issue with reference: 41***90.
As confirmed , the issue is now resolved.
Do not hesitate to contact our team for any further assistance.
Thank you.

 

[Jean-BaptisteM1]

I'm facing the same problem Pramesh. Can you provide the link if the ticket 41***90 ?