problems with Kaspersky Internet Security 2011

[DrLivingstone]

I recently upgraded form Parallels 5.0 / KIS 2010 to Parallels 6.0 / KIS 2011. I've been running KIS on its 90 day trial license with the intent to upgrade.

I have 13 days left but I'm having problems actually buying the new license. Whenever I click on the "purchase license" button within KIS, absolutely nothing happens. No error, etc. I've uninstalled and reinstalled KIS with no resolution to the problem.

I contacted Kaspersky and they are advising me I need to contact Parallels. Here I am ... what now?

 

[Danil@Parallels]

Hello DrLivingstone,

Feel free to order Kaspersky Internet Security 2011 ($39.99) here:

http://www.parallels.com/products/desktop/kasbundle/

This is "How to Reactivate Kaspersky Internet Security 2011 in Parallels Desktop 6":

http://kb.parallels.com/en/8904

Also, do not attempt to activate with the purchased license until you have 1-2 days of complimentary subscription left.

Regards,

 

[CarolynH]

Hi - I did as recommended - I'm on a mac - I run parallels - my kaspersky needed renewing - I purchased - I have an activation key - I insert it into the appropriate box - now it says that my database expires beyond my license - I repeated steps to ensure I had done them correctly.

This is very frustrating even that there is no support other than screenshots.

 

[ChingyC]

Have you tried to contact kaspersky support? That's a common problem as what I've noticed. Email them and send the activation key as well. It could be that your key was corrupted

or something.

 

[BillA]

I'm on a mac - I run parallels 6 (Build 6.0.12094) - usually my Kaspersky (v 11.01.410) runs fine, however of late every time I attempt to run the update it crashes Windows 7 & ultimately Parallels… its getting pretty darn frustrating… any suggestions?