Problems with Screen Capture & Video Download

[ParallelsU914]

I'm trying to capture this video:

When using screen capture, the recording would end at 13 minutes every time. I don't see a way to change settings on this.
When trying to download the video, it was giving me the error "failed to merge audio and video".

Any fixes known for these issues?

 

[Asish]

Hello, Please uninstall Parallels Toolbox and download a fresh copy of Parallels Toolbox from this link then install the latest build of Parallels Toolbox and check again.