Problems with screen or area recording / permissions

Discussion in 'Parallels Toolbox for Mac' started by Pluriserviced, May 18, 2024.

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  1. Pluriserviced

    Pluriserviced Bit poster

    Messages:
    1
    Despite having granted all permissions, the same message keeps appearing. I made a video that you can view here.

     
    Pluriserviced, May 18, 2024
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    376
    Hello,

    To attempt a resolution of this issue, please :

    1. Uninstall Parallels Toolbox.
    2. Reboot your Mac.
    3. Download and install Parallels Toolbox using the following link: https://download.parallels.com/toolbox/v6/6.7.0-5122/ParallelsToolbox-6.7.0-5122.dmg
    4. Attempt to reproduce the issue.

    If it persists, please collect a Technical report for our investigation.
    To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
    Adeboye Adeotan, May 28, 2024
    #2

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