product activation key reached its activation limit and cannot be used

Discussion in 'Installation and Configuration of Parallels Desktop' started by HeatherG, Apr 11, 2017.

  1. JacobB8

    JacobB8 Bit poster

    Messages:
    1
    I am experiencing the identical issue with new 2019 MacBook Pro as well. I am signed out and followed the instructions accordingly to transfer the subscription. Help is appreciated!
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have reset the activation key. Try to activate again and check.
     
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have reset the activation key. Try to activate again and check.
     
  4. Simmonds

    Simmonds Bit poster

    Messages:
    3
    thanks all is working now!
     
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.
     
  6. ssls6454

    ssls6454 Bit poster

    Messages:
    9
    I'm having the same issue with my Parallels 10 and my new iMac. No way to turn my license off on the old machine and can use my license on the new machine.
     
  7. SaravananR@Parallels

    SaravananR@Parallels Member

    Messages:
    77
    Hi ssls6454, thank you for reaching out! We have sent you a private message. Please reply back to the same to check and help you better. Thanks, Saravanan.
     
  8. SaravananR@Parallels

    SaravananR@Parallels Member

    Messages:
    77
    We have made the necessary changes. Please try activating it now that will resolve it.

    If the issue persists, please follow the below steps:

    1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
    2. Execute the command:

      prlsrvctl activate-license-online

      If it still does not work,

    3. Now execute this command:

      sudo rm -rf /Library/Preferences/Parallels/licenses.xml

    4. Quit from Parallels Desktop.
    5. Reboot your Mac.
    6. Start Parallels Desktop and try to proceed with the activation once again.
    In case nothing helps, Locate /Library/Preferences/Parallels/licenses.xml via GUI interface (Finder > Go to Folder) and remove licenses.xml manually.
     
  9. SaravananR@Parallels

    SaravananR@Parallels Member

    Messages:
    77
    You are welcome. Please reach us back anytime if you want any help in the future.
     
  10. EricW18

    EricW18 Bit poster

    Messages:
    2
    Hello there, also got the a new 16" MacBook Pro,
    also encounter "reached the activation limit" issue.
    Could u please help me?
    thanks.
     
  11. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, your key has been reset, please check the issue and let us know how does it work.
     
  12. EricW18

    EricW18 Bit poster

    Messages:
    2
    It works!
    THX.
     
  13. SaravananR@Parallels

    SaravananR@Parallels Member

    Messages:
    77
    You are welcome. Please reach us back anytime if you want any help in the future.
     
  14. ajblev

    ajblev Bit poster

    Messages:
    2
    Also, got a new 16" Pro the other day and signed out of my old MacBook account. Can't reactivate. Thanks.
     
  15. Cj_2

    Cj_2 Bit poster

    Messages:
    2
    I experiencing the same issue moving to my new computer.
     
  16. JensC

    JensC Bit poster

    Messages:
    1
    The same for my account. Please reset. Many thanks in advance
     
  17. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have reset your Pro key. Try to activate now and check.
     
  18. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have reset your Parallels Desktop 11 key. Try to activate now and check.
     
  19. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have reset the Parallels Desktop 10 activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  20. DarioK

    DarioK Bit poster

    Messages:
    2
    I just migrated to a MBP 16 and I'm getting the activation limit reached message.
    I tried to follow the KB but I don't see a "Sign out" option on the licenses window
     

Share This Page