Published app - Failed to get app information

Discussion in 'Parallels Remote Application Server' started by pcbs, Apr 5, 2013.

  1. pcbs

    pcbs Bit poster

    Messages:
    3
    Hello,


    Since this morning all of my clients have this error message when trying to access published applications :
    "Failed to get application information, 2X application server might not be running"

    There had not any change in the 2x server configuration or the clients configurations, i looked at the 2x services and they are running, the terminal servers are running smoothly too.
    The clients that are already using a published app can work as usual but as soon as you close the app it's impossible to launch it anymore. I have 5 published applications and the problem affect all of them


    I'm struggling with it for a few hours and i'm out of idea, have anyone have encoutered this same problem ?


    My setup :
    Server : 10.0 (Build 1162) running on Windows 2008 R2
    Client : 6.1.7600 running on Windows 7 32b or 64b

    Thank You.
     
  2. woqz

    woqz Hunter

    Messages:
    180
    Id start by confirming that all services are running as expected first. Confirm that the publishing agent is up and running.

    Also, if you are running v10 of application server, try the v10 client as well as that is what 2x recommend
     

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