I bought the Student Edition of Parellels two months ago, not sure what version number it technically was, and a couple weeks ago I got a message saying there's an update/upgrade available so I went ahead and installed it. Turns out it was an upgrade to a trial version of 14 (which was not very clear at all when I upgraded) and now it's ended. There are various options I have to pay for the upgrade but even that's not clear as far as what I do and don't qualify for. A new license is $79, and an upgrade is $49, but the upgrade is only good for version 12+ and I see nothing that indicates what version number I purchased and if what I paid for is eligible for this $49 upgrade. If I pay the $49 will my copy be upgraded to version 14? Is there an easy way of downgrading back to what I had without going through the pain of re-downloading/reinstalling everything? What are my options here? It's pretty bad how they communicate any of these things, to be honest. Their customer support isn't very good either, I tried using their support messaging service on Facebook Messenger and no one responds.