purchased wrong version (upgrade not full)

How do I go about getting the full parallel on my computer since I selected upgrade instead of the regular one. Do I need to get a refund or can I pay more & get a different key? please help.

 

Hello @JenniferS3, I have refunded the order and sent you an email with the refund details. Thanks, Meena.

 

Hi! I did this exact same thing and accidentally purchased the $49 upgrade instead of $79 home edition. How can I exchange it? Thanks!

 

Hello @PhilipT4 , I have refunded the order and sent you an email with the refund details. Thanks, Alfena.

 

I too have done the same thing. I've purchased the upgrade version following a trial version. When entering the authorisation key it's asking me to also enter the previous auth key which I never got with the trial version!!! HELP!

 

Hi CamillaR. Upgrade keys can only be activated using a permanent license from any of the last two Parallels Desktop versions. I've refunded your recent purchase and sent you an e-mail with the refund details. Please purchase and use a full license now.

 

I have also just bought the upgrade version accidentally

 

Hi joseM20. Your upgrade license order has been refunded.

 

I too just purchased the wrong program. Please help?

 

Hi KelseyK1. Your upgrade license order has been refunded. Please purchase a full license now - visit https://www.parallels.com/products/desktop/buypd3/?full and navigate to New License -> Parallels Desktop for Home & Student Use -> Buy Now.

 

I have also done the same thing... I think we all need to slow down and read the webpages before we purchase these items... I saw the price and just bought it ... Can I just pay the extra to make it a full licence or do you have to refund before I can buy a new licence?

 

Dear CraigY1. Your upgrade license order has been refunded. Please purchase a full license now - visit https://www.parallels.com/products/desktop/buypd3/?full -, navigate to New License and proceed from there.

 

I have also done the same thing..

 

We have initiated the refund for the upgrade purchase. You can purchase the full version and activate.

 

Hi, I have done the same thing and purchased the upgrade after a trial. Will also need a refund, maybe make it clearer on the site for future reference.

 

We have initiated the refund for the upgrade purchase. We can see that you have purchased a yearly subscription on the same day.

 

Ajith, I have the same issue. I purchased the upgrade instead of the full version. Can I get a refund? Thanks

 

Yes help! I just did the same thing!!!!!! I cannot figure out how i did that. I need the full version?!?

 

Help!!! I have the same issue I purchased the upgrade instead of the full version. Can I get a refund? Thanks

 

Hi Marblue. The order has been refunded. The refunded amount will return to your account within 5 - 7 business days. The license key associated with this order has been deactivated.