purchased wrong version (upgrade not full)

Discussion in 'Account and Subscription Management' started by JenniferS3, Sep 13, 2017.

  1. JenniferS3

    JenniferS3 Bit Poster

    Messages:
    1
    How do I go about getting the full parallel on my computer since I selected upgrade instead of the regular one. Do I need to get a refund or can I pay more & get a different key? please help.
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Parallels Support

    Messages:
    55
    Hello @JenniferS3, I have refunded the order and sent you an email with the refund details. Thanks, Meena.
     
  3. PhilipT4

    PhilipT4 Bit Poster

    Messages:
    1
    Hi! I did this exact same thing and accidentally purchased the $49 upgrade instead of $79 home edition. How can I exchange it? Thanks!
     
  4. Alfena@Parallels

    Alfena@Parallels Parallels Support

    Messages:
    53
    Hello @PhilipT4 , I have refunded the order and sent you an email with the refund details. Thanks, Alfena.
     

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