purchased wrong version (upgrade not full)

J

JenniferS3

Bit poster
How do I go about getting the full parallel on my computer since I selected upgrade instead of the regular one. Do I need to get a refund or can I pay more & get a different key? please help.
 
Hi! I did this exact same thing and accidentally purchased the $49 upgrade instead of $79 home edition. How can I exchange it? Thanks!
 
I too have done the same thing. I've purchased the upgrade version following a trial version. When entering the authorisation key it's asking me to also enter the previous auth key which I never got with the trial version!!! HELP!
 
CamillaR said:
I too have done the same thing. I've purchased the upgrade version following a trial version. When entering the authorisation key it's asking me to also enter the previous auth key which I never got with the trial version!!! HELP!
Click to expand...
Hi CamillaR. Upgrade keys can only be activated using a permanent license from any of the last two Parallels Desktop versions. I've refunded your recent purchase and sent you an e-mail with the refund details. Please purchase and use a full license now.
 
I have also done the same thing... I think we all need to slow down and read the webpages before we purchase these items... I saw the price and just bought it ... Can I just pay the extra to make it a full licence or do you have to refund before I can buy a new licence?
 
CraigY1 said:
I have also done the same thing... I think we all need to slow down and read the webpages before we purchase these items... I saw the price and just bought it ... Can I just pay the extra to make it a full licence or do you have to refund before I can buy a new licence?
Click to expand...
Dear CraigY1. Your upgrade license order has been refunded. Please purchase a full license now - visit https://www.parallels.com/products/desktop/buypd3/?full -, navigate to New License and proceed from there.
 
Hi, I have done the same thing and purchased the upgrade after a trial. Will also need a refund, maybe make it clearer on the site for future reference.
 
katie2 said:
Hi, I have done the same thing and purchased the upgrade after a trial. Will also need a refund, maybe make it clearer on the site for future reference.
Click to expand...
We have initiated the refund for the upgrade purchase. We can see that you have purchased a yearly subscription on the same day.
 
JenniferS3 said:
How do I go about getting the full parallel on my computer since I selected upgrade instead of the regular one. Do I need to get a refund or can I pay more & get a different key? please help.
Click to expand...
Yes help! I just did the same thing!!!!!! I cannot figure out how i did that. I need the full version?!?
 
You must log in or register to reply here.
Back
Top