purchased wrong version (upgrade not full)

Discussion in 'Licensing and Activation' started by JenniferS3, Sep 13, 2017.

  1. JenniferS3

    JenniferS3 Bit poster

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    How do I go about getting the full parallel on my computer since I selected upgrade instead of the regular one. Do I need to get a refund or can I pay more & get a different key? please help.
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Pro

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    Hello @JenniferS3, I have refunded the order and sent you an email with the refund details. Thanks, Meena.
     
  3. PhilipT4

    PhilipT4 Bit poster

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    Hi! I did this exact same thing and accidentally purchased the $49 upgrade instead of $79 home edition. How can I exchange it? Thanks!
     
  4. Alfena@Parallels

    Alfena@Parallels Pro

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    Hello @PhilipT4 , I have refunded the order and sent you an email with the refund details. Thanks, Alfena.
     
  5. CamillaR

    CamillaR Bit poster

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    I too have done the same thing. I've purchased the upgrade version following a trial version. When entering the authorisation key it's asking me to also enter the previous auth key which I never got with the trial version!!! HELP!
     
  6. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    Hi CamillaR. Upgrade keys can only be activated using a permanent license from any of the last two Parallels Desktop versions. I've refunded your recent purchase and sent you an e-mail with the refund details. Please purchase and use a full license now.
     
  7. joseM20

    joseM20 Bit poster

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    I have also just bought the upgrade version accidentally
     
  8. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    Hi joseM20. Your upgrade license order has been refunded.
     
  9. KelseyK1

    KelseyK1 Bit poster

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    I too just purchased the wrong program. Please help?
     
  10. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    Hi KelseyK1. Your upgrade license order has been refunded. Please purchase a full license now - visit https://www.parallels.com/products/desktop/buypd3/?full and navigate to New License -> Parallels Desktop for Home & Student Use -> Buy Now.
     
  11. CraigY1

    CraigY1 Bit poster

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    I have also done the same thing... I think we all need to slow down and read the webpages before we purchase these items... I saw the price and just bought it ... Can I just pay the extra to make it a full licence or do you have to refund before I can buy a new licence?
     
  12. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    1,127
    Dear CraigY1. Your upgrade license order has been refunded. Please purchase a full license now - visit https://www.parallels.com/products/desktop/buypd3/?full -, navigate to New License and proceed from there.
     
  13. KietN

    KietN Bit poster

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    I have also done the same thing..
     
  14. Ajith1

    Ajith1 Parallels Support

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    We have initiated the refund for the upgrade purchase. You can purchase the full version and activate.
     
  15. katie2

    katie2 Bit poster

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    Hi, I have done the same thing and purchased the upgrade after a trial. Will also need a refund, maybe make it clearer on the site for future reference.
     
  16. Ajith1

    Ajith1 Parallels Support

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    We have initiated the refund for the upgrade purchase. We can see that you have purchased a yearly subscription on the same day.
     
  17. DenisV3

    DenisV3 Bit poster

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    Ajith, I have the same issue. I purchased the upgrade instead of the full version. Can I get a refund? Thanks
     
  18. NikkiM

    NikkiM Bit poster

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    Yes help! I just did the same thing!!!!!! I cannot figure out how i did that. I need the full version?!?
     
  19. Marblue

    Marblue Bit poster

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    Help!!! I have the same issue I purchased the upgrade instead of the full version. Can I get a refund? Thanks
     
  20. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    1,127
    Hi Marblue. The order has been refunded. The refunded amount will return to your account within 5 - 7 business days. The license key associated with this order has been deactivated.
     

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