purchased wrong version (upgrade not full)

Discussion in 'Installation and Configuration' started by JenniferS3, Sep 13, 2017.

  1. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have initiated the refund. The amount will reflect on your account within 5-7 business days.
     
  2. AmberA2

    AmberA2 Bit Poster

    Messages:
    4
    I have also accidently purchased, please share refund procedure.
     
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Please help us with your purchased reference number over there for initiating the refund.
     
  4. Denzel

    Denzel Bit Poster

    Messages:
    1
    Hi I have purchased wrong version of the parallel even though I had an old parallel which I have forgotten the key. So I need a refun or please help from being an old customer
     
  5. Tharun@Parallels

    Tharun@Parallels Staff Member

    Messages:
    42
    Hello, We have sent you a DM asking for purchase information. Please reply back to the personal DM with all the information requested and not here in the public forum. Thanks.
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, please help us with your purchased reference number.
     
  7. MohamadK

    MohamadK

    Messages:
    1
    Hello, I bought an upgrade instead of the standard license. Please refund me so I can buy the correct one. Best Regards
    Ref: 339974351
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have initiated a refund of €49.99 for your purchase of Parallels Desktop for Mac Pro upgrade. The amount will reflect on your account within five to seven business days.
     
  9. RichardR21

    RichardR21 Bit Poster

    Messages:
    2
    Just did the same - ref 343399613. Have you guys ever considered requesting the previously licence key as part of the upgrade purchase procedure, rather than AFTER purchase, to avoid the confusion? I just automatically chose the lowest cost option.
     
  10. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have initiated the refund for your Parallels Desktop for Mac Pro upgrade. The amount will reflect in your account within 5-7 business days.
     
  11. AustinS6

    AustinS6 Bit Poster

    Messages:
    2
    I am in the same boat, bought upgrade instead of the full version. Please refund me so I pay purchase the correct version.

    Thanks.
     
  12. AustinS6

    AustinS6 Bit Poster

    Messages:
    2
    is this forum still monitored? My order is ref 348768719
     
  13. Nazeemabanu@Parallels

    Nazeemabanu@Parallels Staff Member

    Messages:
    138
    Hello @AustinS6, Kindly check your DM for further assistance. Thanks.
     
  14. AlinaZ

    AlinaZ Bit Poster

    Messages:
    2
    Hi! I accidentally bought upgrade 89.99 version instead of 129.99. Can I get a refund? Thanks
     
  15. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    302
    Hello, please provide us with the payment reference number so that we can initiate the refund. Thanks.
     
  16. AlinaZ

    AlinaZ Bit Poster

    Messages:
    2
    356603322 - my reference purchase number
     
  17. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    302
    Hello, we can see that your purchase of Parallels Desktop for Mac Pro Upgrade has already been refunded on 25-Sep-2022, the amount will reflect in your account in 5 to 7 Business days. Thanks.
     
  18. Martijnv7

    Martijnv7 Bit Poster

    Messages:
    1
    Dear Reader, made the same mistake. Could you refund my upgrade option? Will buy a normale license right now.

    Thanks in advanced,
    Martijn van Westerlaak

    ps. Maybe good idee for the upgrade users to add extra package for a upgrade version to normal for the rest of the amount?
     
  19. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    302
    Hello, we have sent you a private message. Please help us with your Parallels Desktop for Mac license key over there so that we can check this further. Thanks.
     
  20. Mairead

    Mairead Bit Poster

    Messages:
    2
    Hello i have this issue also can someone please help?
     

Share This Page