Quit screwing over long time customers

Discussion in 'Parallels Desktop for Mac Feature Suggestions' started by JoeDogInKC, Aug 18, 2020.

  1. JoeDogInKC

    JoeDogInKC Bit Poster

    I've been a customer and even beta tester since I think version 3 or so. Back in those days, those who beta tested and were actively helping got free keys for the full release. That disappeared a long time ago. No matter, almost every version since that went away (and I quit being an active beta tester), I've plunked down my $50 on new releases for a product I don't use all that often anymore, but need to keep because I have existing VM's that I use sometimes. Some new macOS feature will break my ability to use it and so I'll upgrade begrudgingly.

    Big Sur beta came out in early June. I upgraded and wasn't able to use my VM until some time was spent developing workarounds. At that point, I went ahead and upgraded to v15 on June 30th, thinking that since Big Sur was already in beta and I was buying so close to a new version, that I'd be able to upgrade to it. Nope, I see only people who bought it on Aug 1 or later qualify.

    Look, I'd rather pay a little money here and there for a superior product rather than using a free competing product, which I could have done and many do. I've been around using this product for a LONG time. I'm not exactly excited that I'm expected to pay another $50 to upgrade a product I bought less than 2 months ago, all things considered. And I'd probably keep paying and even using it more if you didn't also charge for Parallels Access. I guess it's time to move on and rebuild my VM using VirtualBox or the free version of VMWare if I can't figure out a way to migrate it. It used to be worth the upgrade cost to avoid having to do that, get active support, etc. Doesn't seem like that's the case any longer.


Share This Page