RAS Agent failing to start after reboot

Discussion in 'Parallels Remote Application Server' started by NeilC11, Oct 5, 2020.

  1. NeilC11

    NeilC11 Bit poster

    Hi, we are logging this with support but its something we have been dealing with for a while where we have scheduled nightly reboots of all out RAS Hosts and at random this completely breaks the RAS agent it gets stuck in a starting or stopping state. even with support help we are unable to uninstall the agent and are forced to rebuild the server from our gold image. Support have been stumped in the past and have blamed it on our deployment setup but we have made the changes they asked for with some sysprep work but this keeps happening. we are using version 17.1.0 build 21681 if that helps.

    has anyone seen this before?

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