RAS mac client - Drag n Drop

Discussion in 'Parallels Client for Mac' started by etude, Feb 19, 2019.

  1. etude

    etude Bit Poster

    Messages:
    5
    Hello,
    i didn't find an answer to this queston on the forum, redirect me if i'm wrong.
    In the release notes of the parallels ras client for mac, we can read :
    "Improved: Drag & Drop of local files to remote applications."

    I tested with 10.13.6 (on two machine), i'm not able to drag content to the application.
    To reproduce :
    1. Launch client with the rasdemo.parallelsras.net
    2. Open wordpad and drag a file
    3. on windows, works fine
    4. on osx, no way to make it work

    I didn't find any parameter in the client app to allow that - as this is the demo server, if it works on windows, it should work on mac, i guess (if really supported).

    Thank you for any help !
    Cheers, Olivier
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,184
    Hi Olivier, are you using the latest version of Parallels Mac client, 16.5.2?
     
  3. etude

    etude Bit Poster

    Messages:
    5
    Hi Maria,
    Yes, version 16.5.2 build 20585.
    When i drag a picture over wordpad, it commes to front, but isn't a drop target. Dropping as simply no effect.

    Thanks,
    Olivier
     
  4. etude

    etude Bit Poster

    Messages:
    5
    One more test with another machine, running older version 10.11.6.
    Unable to drag n drop a picture in any application.
    Should i configure something special in the client ?
    Drag n drop is the last point blocking us to deploy...

    Thanks,
    Olivier
     
  5. Eugene. K.

    Eugene. K. Parallels Team

    Messages:
    60
    Etude, please try with enabled drive redirection on a client side. Redirect folder containing the file or a parent of that. For example "Home"
     
  6. etude

    etude Bit Poster

    Messages:
    5
    Hi EugeneK3,
    Thank you. It works with wordpad / word now !
    We did it with desktop, how does it work ? Did the clipboard copy file on the share folder or can we only drag n drop file that are in the shared folder ?

    Thanks,
    Olivier
     
  7. Eugene. K.

    Eugene. K. Parallels Team

    Messages:
    60
    A remote application needs to have access to the file and we instruct it to get the file from the redirected folder (redirected drive).
     
  8. etude

    etude Bit Poster

    Messages:
    5
    Thanks Eugene for the explenation.
    Last problem, under windows or mac, when i drag a file from the server using a shared folder, the drop target is the RDS server desktop session.
    For example, if i drag a file to drop it on my own desktop, it is dropped on the desktop of my remote session. I can see it clearly as the background is different.
    We also tryied with applications, setting them to be provided by the RDS server or not, it's the same. (2016)

    I said we, because a trouble ticket was openend (#2602576).
    But as it should work for other installations, maybe there's a solution / configuration other experimented users know.
     

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