RAS Universal Printer Job Failed

Discussion in 'Parallels Remote Application Server' started by MoorP, Jan 10, 2019.

  1. MoorP

    MoorP Bit Poster

    Messages:
    1
    Hi

    I have a client that keeps getting RAS Universal Printer print job failed 0x00000004
    I searched your forum but i can't find this error code. Can someone give me some insight on why my clients would be getting this error message.

    Thank
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,005
    Hi @MoorP did you try the following steps:
    1. On Client go to Options > Advanced Settings tab
    2. Uncheck the options:
      • Cache Printers Hardware Information
      • Cache 2X Universal Printing Embedded Fonts
    3. Reconnect to the server.

    If not, please try and check.
     
  3. PhilB4

    PhilB4 Bit Poster

    Messages:
    2
    Hi Maria,
    I am receiving the same error message in RAS ver 16.5.1 (Build 20448). I deleted the connection and followed the uncheck 2 options above, then re-added the connection. This was not successful, same error.

    Phil from RunIt Support
     
  4. PhilB4

    PhilB4 Bit Poster

    Messages:
    2
    Hi, I am still getting the attached error in RAS. Is there a solution for this?

    Thanks
     

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