RAS Universal Printer Job Failed

Discussion in 'Parallels Remote Application Server' started by MoorP, Jan 10, 2019.

  1. MoorP

    MoorP Bit Poster

    Messages:
    1
    Hi

    I have a client that keeps getting RAS Universal Printer print job failed 0x00000004
    I searched your forum but i can't find this error code. Can someone give me some insight on why my clients would be getting this error message.

    Thank
     
    Last edited by a moderator: May 15, 2020
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,673
    Hi @MoorP did you try the following steps:
    1. On Client go to Options > Advanced Settings tab
    2. Uncheck the options:
      • Cache Printers Hardware Information
      • Cache 2X Universal Printing Embedded Fonts
    3. Reconnect to the server.

    If not, please try and check.
     
  3. PhilB4

    PhilB4 Bit Poster

    Messages:
    2
    Hi Maria,
    I am receiving the same error message in RAS ver 16.5.1 (Build 20448). I deleted the connection and followed the uncheck 2 options above, then re-added the connection. This was not successful, same error.

    Phil from RunIt Support
     
  4. PhilB4

    PhilB4 Bit Poster

    Messages:
    2
    Hi, I am still getting the attached error in RAS. Is there a solution for this?

    Thanks
     

    Attached Files:

  5. MariaA7

    MariaA7 Bit Poster

    Messages:
    1
    It there additional information to resolve it, I have the same error.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,673
    Hi, did you try the instruction above?
     
  7. JuanC26

    JuanC26 Bit Poster

    Messages:
    1
    I get the same error with one of our user. We tried changing to RAS Universal Printing Technology and we still getting the error intermittently. There is times when our user can print and other times were they can not.

    We are currently on Version 18.0.1 (build 22541) and do not seem to have the options as mentioned above
    • Cache Printers Hardware Information
    • Cache 2X Universal Printing Embedded Fonts
     

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