Re-Activate Parallels 10 on different Mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by TanjaS, Feb 10, 2021.

  1. TanjaS

    TanjaS Bit poster

    Messages:
    2
    Dear Parallels Support Team,
    After my old Mac had died, I wanted to restore my Parallels 10 from my Backup on a new Mac. But it says that I have reached my maximum number of activations. I don't know how to deactivate my license, as my old Mac is completely dead by now.
    Is there a possibility of resetting my activation key, or something like that, so that I could run Parallels 10 again on my other Mac?
    Thank you for your help!
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  3. TanjaS

    TanjaS Bit poster

    Messages:
    2
    Version 2 has worked. Thank you very much!
     
    Maria@Parallels likes this.

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