Reactive my license

Discussion in 'Account and Subscription Management' started by Eric22, May 6, 2020.

  1. Eric22

    Eric22 Bit Poster

    Messages:
    9
    Hi,

    I have parallels desktop 13 license key,I install in company computer , now I want move back my personal computer,company computer sign out already, but I sign in my pension computer,I can see my license key,but I can't activate product,Who can help me to reset my license key?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we've reset your license key, please check the activation issue and let us know how does it work.
     
  3. Eric22

    Eric22 Bit Poster

    Messages:
    9
    Hi, it still can't activate product, it show license server doesn't accept old parallels desktop license key.
    please help me to fix it.

    activate.png
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
  5. Eric22

    Eric22 Bit Poster

    Messages:
    9
    Hi, you give me link it's about sdk, I don't know how to use it,
    but I try follow up you'r suggestions , redownload parallels desktop 13 , and reinstall it.
    the result is same, still can't activate it.
    please tell me how to do to fix it.

    activate.png
     
  6. Eric22

    Eric22 Bit Poster

    Messages:
    9
    I try to downgrade to install parallels desktop 12, it can activate,
    but when I try to upgrade to parallels desktop 13,
    it show same error as previous description,
    so I don't know how to do in next.
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    We've tried one more settings, please restart your mac and check the issue.
     
  8. Eric22

    Eric22 Bit Poster

    Messages:
    9
    I restart my mac , and try upgrade to parallels desktop 13,
    but it doesn't work, still get same error message as previous description.
    please help me to fix the issue.
     
  9. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Is everything ok with your network connection?
     
  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Could you please logout from your Parallels account and then restart Mac and login again?
     
  11. Eric22

    Eric22 Bit Poster

    Messages:
    9
    My network connection is fine, I can logout and login my account into parallels license ui,
    I follow up your suggestion, log out from parallels account and restart mac ,
    then login in again, but still get same error message.
    activate.png network connection.png
     
  12. Eric22

    Eric22 Bit Poster

    Messages:
    9
    sorry. last message forgot to attach error message .

    activate.png
     
  13. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We suggest you quit Parallels Desktop and open Terminal to execute the command below
    sudo rm -rf /Library/Preferences/Parallels/licenses.xml
    Restart the Mac and now try to activate Parallels Desktop again.
     
  14. Eric22

    Eric22 Bit Poster

    Messages:
    9
    I logout from parallels, and remove /Library/Preferences/Parallels/licenses.xml file,
    and reboot my mac, and try activate Parallels desktop again.
    but I still get same error message.
    what can I do in next? activate.png
     
  15. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Do you have any purchase documents? Could you please send it to me via the pm?
     
  16. Eric22

    Eric22 Bit Poster

    Messages:
    9
    I have purchase document, send it to you via conversations already.
    do you receive my message?
     
  17. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Thanks a lot.
    I got it and replied you back.
     

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