Record Window crashes after some time recording

Discussion in 'Parallels Toolbox for Mac' started by XavierB0, Jan 23, 2021.

  1. XavierB0

    XavierB0 Bit poster

    Messages:
    3
    It has happened to me serveral times that, after recording a videoconference for quite a long time (1h), the Record Window app crashes. I have plenty of space in my hard drive. If Record Window can't handle a such a big file, I think that it shoud split it (stop recording and start a new file automatically). Or it could be a checkbox that allows the user to choose to split large files or not.

    Maybe this is only happening to me, since I couldn't find any similar post at the forum.
    Thanks
    Xavier
     
  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    could you please send technical report data and post its ID here: https://kb.parallels.com/en/124107
    This report should contain crash reports and we will analyze it.
     

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