Record Window Error Occured

T

TimL10

Bit poster
I was able to use "Record Window" but it was capturing the audio from the microphone. When I changed the setting in Toolbox to use "Computer" it said I needed to install a driver and to click. After clicking it wanted me to reboot which I did. Now when I try to record anything I get a notification popup (attached) that comes up immediately and no recording takes place. If I change the setting to not record audio it works. As soon as I try to record with any kind of audio it fails. Is there anyway to fix this? Can I reinstall that audio driver?

Thanks,

Tim
 

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Hello,

to remove Parallels Audio driver you have to remove his folder
/Library/Audio/Plug-Ins/HAL/ParallelsToolboxAudio.driver
- change 'Record audio from' option from 'Computer' to anything else in Record Window tool
- open Finder, press Cmd + Shift + G and enter /Library/Audio/Plug-Ins/HAL
- delete ParallelsToolboxAudio.driver folder (you need to enter admin credentials to delete this folder)
- Relaunch Record Window tool

Please let us know if it is not help.
 
Following your instructions made it stop crashing but then I can't record audio from the computer. When I tried to use "System" audio again it asked to install the driver. After reboot I tried recording and the driver is crashing again. Is there an updated driver that doesn't crash? Thanks.
 
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