I was able to use "Record Window" but it was capturing the audio from the microphone. When I changed the setting in Toolbox to use "Computer" it said I needed to install a driver and to click. After clicking it wanted me to reboot which I did. Now when I try to record anything I get a notification popup (attached) that comes up immediately and no recording takes place. If I change the setting to not record audio it works. As soon as I try to record with any kind of audio it fails. Is there anyway to fix this? Can I reinstall that audio driver? Thanks, Tim
Hello, to remove Parallels Audio driver you have to remove his folder /Library/Audio/Plug-Ins/HAL/ParallelsToolboxAudio.driver - change 'Record audio from' option from 'Computer' to anything else in Record Window tool - open Finder, press Cmd + Shift + G and enter /Library/Audio/Plug-Ins/HAL - delete ParallelsToolboxAudio.driver folder (you need to enter admin credentials to delete this folder) - Relaunch Record Window tool Please let us know if it is not help.
Following your instructions made it stop crashing but then I can't record audio from the computer. When I tried to use "System" audio again it asked to install the driver. After reboot I tried recording and the driver is crashing again. Is there an updated driver that doesn't crash? Thanks.
Please send us Technical Report (https://kb.parallels.com/en/124107) and post it's ID here, we need to investigate your issue.
