Record Window Error Occured

Discussion in 'Parallels Toolbox for Mac' started by TimL10, Jun 11, 2019.

  1. TimL10

    TimL10 Bit Poster

    Messages:
    4
    I was able to use "Record Window" but it was capturing the audio from the microphone. When I changed the setting in Toolbox to use "Computer" it said I needed to install a driver and to click. After clicking it wanted me to reboot which I did. Now when I try to record anything I get a notification popup (attached) that comes up immediately and no recording takes place. If I change the setting to not record audio it works. As soon as I try to record with any kind of audio it fails. Is there anyway to fix this? Can I reinstall that audio driver?

    Thanks,

    Tim
     

    Attached Files:

  2. sergk

    sergk Parallels Developers

    Messages:
    233
    Hello,

    to remove Parallels Audio driver you have to remove his folder
    /Library/Audio/Plug-Ins/HAL/ParallelsToolboxAudio.driver
    - change 'Record audio from' option from 'Computer' to anything else in Record Window tool
    - open Finder, press Cmd + Shift + G and enter /Library/Audio/Plug-Ins/HAL
    - delete ParallelsToolboxAudio.driver folder (you need to enter admin credentials to delete this folder)
    - Relaunch Record Window tool

    Please let us know if it is not help.
     
  3. TimL10

    TimL10 Bit Poster

    Messages:
    4
    Following your instructions made it stop crashing but then I can't record audio from the computer. When I tried to use "System" audio again it asked to install the driver. After reboot I tried recording and the driver is crashing again. Is there an updated driver that doesn't crash? Thanks.
     
  4. sergk

    sergk Parallels Developers

    Messages:
    233

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