recovering a lost screen recorded video from parallels tool record screen

Discussion in 'Parallels Toolbox for Windows' started by SasanS1, Mar 22, 2021.

  1. SasanS1

    SasanS1 Bit poster

    Messages:
    3
    I recorded an important video and at the end Record Screen crashed and it is not responding. How can I get back my video?? Please help!
     
  2. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    477
    Hello!
    Kindly reproduce the issue once again and collect a technical report at the moment of reproduction. Here you can find the instruction on how to do that: https://kb.parallels.com/124107 . Once done, please send the report ID to us in your reply to this post.
     

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