Refund

T

ThiagoB4

Hello.
Around this time last year, I have purchased a 1-year Parallels subscription. However, I have stopped using Parallels in the last few months, and was expecting the subscription to simply run out after 1 year. Today, I noticed that I was charged automatically for another year. Given that I am not using the product anymore, is it possible to cancel my subscription and process a refund?

Thank you in advance.
 
ThiagoB4 said:
Hello.
Around this time last year, I have purchased a 1-year Parallels subscription. However, I have stopped using Parallels in the last few months, and was expecting the subscription to simply run out after 1 year. Today, I noticed that I was charged automatically for another year. Given that I am not using the product anymore, is it possible to cancel my subscription and process a refund?

Thank you in advance.
Click to expand...
Hello @ThiagoB4
We have created a support ticket to assist you.
Kindly check your email for future correspondence.
Regards,
 
Hello
I have been asking for a refund for about a month without any response. Can you please see what the problem is?
 
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