Remote application login window will not load upon connecting with Parallels Client

An application previously connected does not load when Parallels Client is launched. No error message. The connection to the application server just disappears but the login window doesn't load. Can someone from Parallels check if this problem is with my Client? I've already checked the application software people.

 

Hi JeannetteR,
Please contact support for someone to take a look at the problem directly: https://www.parallels.com/products/ras/support/