1. 

   Hamatouling

   Messages:

   1

   Hi, I paid the renew fee yesterday through Alipay, but my account is still not active. The order number is D054004B0UCC.
   Thanks!
   Chris

    

   Hamatouling, Jan 26, 2026 at 2:23 PM

   #1
2. 

   Ashley Chumun Staff Member

   Messages:

   243

   Hello @Hamatouling ,
   Thank you for your feedback.
   As checked on our side, we noticed that the payment went through and your Parallels Desktop Pro Subscription is currently active.
   Thanks

    

   Ashley Chumun, Jan 29, 2026 at 8:06 PM

   #2

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