renewed subscription - but PD14 keeps asking for activation code

Discussion in 'Installation and Configuration' started by hacki, Aug 23, 2018.

  1. hacki

    hacki Bit Poster

    Messages:
    2
    Hi,
    my PD Pro subscription just got renewed yesterday. As I saw PD14 has been released I updated.

    In PD's activation window I see 2 "available" licenses. One is a valid (which is correct). When I double-click that license, PD is about to get activated but complains about activating an upgrade-key(?). When I try to confirm with a previous key, PD / the license server rejects the "activation" key.

    I'm confused:
    - I bought a product key / license for PD12 Pro which is a subscription!?
    - I somehow canceled that subscription and started a new one about a year ago (to get PD13 Pro which was my fault but is correct)
    - yesterday my subscription was renewed...
    - do I have a subscription anyway?
    - are there product keys, activation keys AND upgrade keys?
    - the support documentation says I should have been emailed an "activation key" but I don't see activation keys anywhere!?

    Can anybody give me a hint what to do, in order to get PD14 Pro activated again?

    Thanks in advance & kind regards, Patrick
     
  2. Dmitry@Parallels

    Dmitry@Parallels Staff Member

    Messages:
    648
    Hi Patrick, you can manage your active subscriptions from your Parallels account. Visit http://my.parallels.com/ > login > on Dashboard click on 'Active subscriptions and permanent licenses' under Parallels Desktop for Mac to review and manage your licenses.
    Screen Shot 2018-08-24 at 01.57.48.png
    Currently you have two active subscriptions:
    - One is your subscription purchased originally in 2017 and renewed yesterday. Not activated
    - Another is a subscription purchased in November 2016 and renewed today. Activated on your Mac
     
  3. hacki

    hacki Bit Poster

    Messages:
    2
    Hi Dmitry, thanks for your answer!! I managed to activate PD Pro yesterday by reactivating my 'old' subscription for which I had to spend another €99,99 :(
    It's working now but I'm not amused at all because my auto-renewal for the 'newer' subscription cost me €49,99 and are lost now?! I guess it should never have worked for PD 13 Pro... but somehow it did?! Do you see any chance to get my €49,99 payment back? :-/
    Is it correct that the annual subscription costs €99,99 (I think it is)? I ask because I bought an 'upgrade' (12 -> 13) for annual €49,99. Should the upgrade work for more than the last 2 versions? I thought Pro subscriptions cost €99,99 anually.

    Sorry, if I'm not understanding the subscription / license model o_O

    Thanks for any clarification, Patrick

    PS: I think I ordered the upgrade subscription in the past because I thought I would then only spend 49.99 anually instead of 99.99, then I canceled the old subscription. Obviously this didn't work :-/
     
  4. Dmitry@Parallels

    Dmitry@Parallels Staff Member

    Messages:
    648
    I see, thank you. Better to deal with this situation via our traditional support channel, our team will contact you soon.
     

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