Reset license key in order to activate on new Mac

Discussion in 'Installation and Configuration' started by JulienW1, Aug 31, 2017.

  1. AHunter3

    AHunter3 Bit Poster

    Messages:
    28
    Same damn problem here. Old Mac: dead as a doornail. Replacement Mac: same hard drive (just moved it over). Parallels 13 says "license already in use". Instructions in useless help center say "Go to old Mac and log out". Yeah right. Nobody is ever again going to log in, out, or sideways on that machine. It is fried to a crackly crunch. How do I disassociate my installation / reg key from the now-dead old Mac so I can register it on the replacement Mac?
     
  2. LarsI2

    LarsI2

    Messages:
    1
    Hello. Same issue here, I've logged out and uninstalled Parallels on the old computer but it didn't help, so need a reset as well.
     
  3. DavidM84

    DavidM84 Bit Poster

    Messages:
    4
  4. RifatK

    RifatK

    Messages:
    1
    i can't activate the license on my new macbook. I have logged out and uninstalled parallels.
     
  5. mouffokes

    mouffokes

    Messages:
    2
    Hello support,
    could you please reset my license key so that I can re-activate it on a new MAC ? I just reinstalled Parallels with 14 days trials.
    Thanks in advance.
    Regards,
    Mourad
     
  6. mouffokes

    mouffokes

    Messages:
    2
    Hello support,
    could you please reset my license key so that I can re-activate it on a my MAC ?
    I just reinstalled paralles but with trial version (14 days)
    Thanks in advance.
    Regards,
    Mourad
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Try to activate now and let us know the results.
     
  9. MichaelB115

    MichaelB115 Bit Poster

    Messages:
    3
    i have the same problem, I have sold my computer and deleted all from the SSD and didn't deactivate Parallels and I also deactivated it on my Mac Pro because I want to use it now on a iMac but it doesn't work. Parallels tells me I have activated it already too often.

    can you also please reset my key, so that I can activate it finally on my iMac?
     
  10. AnaNY

    AnaNY Bit Poster

    Messages:
    3
    yes, i need to transfer the key to a new mac
     
  11. NikolayB

    NikolayB Bit Poster

    Messages:
    1
    Hello ! I'm installed new Mac and can't`activate my lic (max. activation counter has occurred) . May you assist please ?
     
  12. AnaNY

    AnaNY Bit Poster

    Messages:
    3
    I have now messaged you multiple times, over the course of one month, on this board and on your Twitter support, and the key is still not fixed. Can someone please help me? This seems to be a very common problem and is creating huge frustration for your users. Please fix this issue.
     
    SteveM36 likes this.
  13. MichaelB115

    MichaelB115 Bit Poster

    Messages:
    3
    Hello, can you also reset my key as well? I need it to get working.
     
  14. ShawnG5

    ShawnG5

    Messages:
    1
    I am unable to reset my Parallels Desktop for Mac Business Edition license. Need to move to my new Macbook (M1)
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello, we've checked your account sgi*******t@24-7intouch.com and unfortunately didn't find any license key associated with it.
    Could you reply us back via the private message with your license key please?
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Done, please check the issue.
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hi, we've changed your license key's settings, please check the issue.
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hi, do you have an issue with the Parallels Toolbox license? If yes, please restart it and check the issue.
     
  19. MichaelB115

    MichaelB115 Bit Poster

    Messages:
    3
    I thank you very much!!
     
    Maria@Parallels likes this.
  20. LuisM24

    LuisM24 Bit Poster

    Messages:
    1
    Hi, i have problem with my license key. can you reset it, so I can try again?
     

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