Reset license key in order to activate on new Mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by JulienW1, Aug 31, 2017.

  1. RifatK

    RifatK Bit poster

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    i can't activate the license on my new macbook. I have logged out and uninstalled parallels.
     
  2. mouffokes

    mouffokes Bit poster

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    Hello support,
    could you please reset my license key so that I can re-activate it on a new MAC ? I just reinstalled Parallels with 14 days trials.
    Thanks in advance.
    Regards,
    Mourad
     
  3. mouffokes

    mouffokes Bit poster

    Messages:
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    Hello support,
    could you please reset my license key so that I can re-activate it on a my MAC ?
    I just reinstalled paralles but with trial version (14 days)
    Thanks in advance.
    Regards,
    Mourad
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have reset the activation key. Try to activate now and let us know the results.
     
  6. MichaelB115

    MichaelB115 Bit poster

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    i have the same problem, I have sold my computer and deleted all from the SSD and didn't deactivate Parallels and I also deactivated it on my Mac Pro because I want to use it now on a iMac but it doesn't work. Parallels tells me I have activated it already too often.

    can you also please reset my key, so that I can activate it finally on my iMac?
     
  7. AnaNY

    AnaNY Bit poster

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    yes, i need to transfer the key to a new mac
     
  8. NikolayB

    NikolayB Bit poster

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    Hello ! I'm installed new Mac and can't`activate my lic (max. activation counter has occurred) . May you assist please ?
     
  9. AnaNY

    AnaNY Bit poster

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    I have now messaged you multiple times, over the course of one month, on this board and on your Twitter support, and the key is still not fixed. Can someone please help me? This seems to be a very common problem and is creating huge frustration for your users. Please fix this issue.
     
    SteveM36 likes this.
  10. MichaelB115

    MichaelB115 Bit poster

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    Hello, can you also reset my key as well? I need it to get working.
     
  11. ShawnG5

    ShawnG5 Bit poster

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    I am unable to reset my Parallels Desktop for Mac Business Edition license. Need to move to my new Macbook (M1)
     
  12. Maria@Parallels

    Maria@Parallels Problem solver

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    Hello, we've checked your account sgi*******t@24-7intouch.com and unfortunately didn't find any license key associated with it.
    Could you reply us back via the private message with your license key please?
     
  13. Maria@Parallels

    Maria@Parallels Problem solver

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    Done, please check the issue.
     
  14. Maria@Parallels

    Maria@Parallels Problem solver

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    Hi, we've changed your license key's settings, please check the issue.
     
  15. Maria@Parallels

    Maria@Parallels Problem solver

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    Hi, do you have an issue with the Parallels Toolbox license? If yes, please restart it and check the issue.
     
  16. MichaelB115

    MichaelB115 Bit poster

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    I thank you very much!!
     
    Maria@Parallels likes this.
  17. LuisM24

    LuisM24 Bit poster

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    Hi, i have problem with my license key. can you reset it, so I can try again?
     
  18. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hello,
    please restart your Mac and check the issue.
     
  19. SteveM36

    SteveM36 Bit poster

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    Hi
    I am also having same problem with parallels tools. Can you reset please?

    Thanks

    Steve
     
  20. SteveM36

    SteveM36 Bit poster

    Messages:
    5
    Hi

    I have this same issue. Please can you reset my parallels tools

    thanks
     

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