license activation

Hi Support, I've renewed my licenses in the past week ready for the expiry, but I cannot active my license. I only get this message: "Unable to perform the operation. The license server rejects it." Now I am without a production versin of Windows. I've had several licenses and this one since...

I have purchased 7 perpetual Parallels Desktop for Mac licenses over the years for versions 6, 9, 10, 12, 13, 16, and 19. All licenses are properly registered and visible in my Parallels account. I now need to activate an older Parallels version on an older MacBook, but versions 6, 9, 10, 12...

Hello, I have a permanent license for versions 18 and 19. I didn't have any issues until I changed computers. Now, when I try to use it, I get an error saying that I cannot use this license with version 26 of the product. However, even when I download Parallels from "My Dashboard," it always...

Dear Parallels Support Team, yesterday I encountered the following problem: I can't use my license of Parallels Desktop 17 Standard on my new Macbook, because it has reached the activation limit. The devices on which the software was installed on in the past were leased devices which were...

Hello, I purchased Parallels Desktop in December 2022 via Cleverbridge (Order #373315095). After reinstalling macOS due to a system issue, I am no longer able to activate my license. The application now asks me to upgrade to Parallels Desktop 19, even though I already own a valid perpetual...

Hi Parallels Support, I would like to request a cancellation of the license and a refund or any possible compensation for the Parallels Desktop subscription that was automatically renewed today, 26 Nov 2025. Invoice reference number: 519351116. I am aware of the Parallels Desktop for Mac...

Hi there, I am trying to reactivate Parallels 10 on a Macmini with macOS 10.15.7 Catalina. I got following message: "Your product activation key has reached its activation limit and cannot be used to activate Parallels Desktop. Please use a valid key or contact the Parallels Support team for...

Hi all I'm new to all of this and was trying out the trial version for university and I bought the cheapest key I could find on the site since I'm tight on money but found out that I couldn't activate it without a previous key? I don't have one since I only had the trial version. What can I do...

Hello, I have been stuck for DAYS trying to figure out how to solve this issue. I have used Parallels for years but for some reason my product is no longer linked to my account. I would like to manage my payment options, but I can't because there is no product to manage. I cannot contact anyone...

HI, could you reset my license activations on my account? thank you.

Hello. I have been waiting for almost 10 hours for the License Activation Key, after purchasing the pro subscription that I purchased in your online store. I have not been sent any code/or explanation when it will arrive. I would appreciate a response as soon as possible. The reference number...

I am trying to activate and use Parallels on my current MacBook Air, which I bought about a month ago. However, I initially purchased and used Parallels on my old MacBook Air. I have read the directions of moving Parallels Desktop to a new Mac...

When moving to a new MacBook, Parallels Toolbox is installed during the migration process. When the computer boots, it opens and prompts me to buy a new subscription. But I can see the active subscription listed when I log in. Logging in to the Parallels website, I can see that only one of my...

Hi, I forgot the email i have used the product key with for parallels version 18. I am trying to activate it on a new mac i bought. Please hlep me identify the email associated with my product key.

My old Mac dies...how do I transfer the license to my new Mac

Hi, I tried to install Parallels on my new M1 Mac. Previously I had it on an Intel Mac. I tried to follow the instructions on your site, but unfortunately it did not work. Can you reset the license so that I can use it on this Mac? I would be very grateful for an answer. Error: "This license...

I have an active subscription and all license keys I used to activate the fresh install are listed in my account. However, I am getting the following error: This license key is associated with another Parallels account. Please sign in using this account and try again. Also, my subscription...

Good afternoon: I was trying to activate the Parallels license in a new server due to problems with the old one. We installed the latest version and reconfigured everything under the trial version license. We have done the proper testing. But could not activate the license because I could not...

Hi! I bought three licensens a year ago. Now I have a new Mac, and I want to move the license to the new machine. When I try to sign in with the email for the account I bought the copy, the log in fails. I have tried the "forgot my password" and entered the email adress I used to buy the...

Hi Team, I have just upgraded from an old Mac to a new one, and I need assistance to transfer my Parallels license/product key to the new machine. I have seen through my research that there is no automatic way to do this and I have to ask Parallels staff to manually unregister the old machine...