Reset license key in order to activate on new Mac

Discussion in 'Installation and Configuration' started by JulienW1, Aug 31, 2017.

  1. CarstenW4

    CarstenW4 Bit Poster

    Messages:
    6
    Hi,
    can you please check support ticket #2949808 ?
    Probleme with activation from my "Parallels Desktop für Mac Pro Edition" on my M1 Mac.

    Thanks and regards
    Carsten
     
  2. PiotrL

    PiotrL Bit Poster

    Messages:
    4
    The problem persists.
     
  3. PiotrL

    PiotrL Bit Poster

    Messages:
    4
    license key: 7***A8-5M***6-******-******-******
     
    Last edited by a moderator: Apr 15, 2021
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,056
    Hello, could you provide us with the screenshot of the issue please?
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,056
    Please restart Parallels Desktop and check the issue once again.
     
  6. CarstenW4

    CarstenW4 Bit Poster

    Messages:
    6
    Thanks for your answer.
    Yes, attached to ticket.
     
  7. PiotrL

    PiotrL Bit Poster

    Messages:
    4
    ok it works
     
  8. ParallelsU130

    ParallelsU130 Bit Poster

    Messages:
    66
    Hi. That's because, in spite of many attempts to change my email with you, you still have my now-dead original email address which was still active when I first registered the software in 2017. My new email is the one I've used to register for these forums. I can supply both email addresses to you, but how do I access PM? And second, how do I find the license key - that's what I've been asking in every post I've made.
     
  9. ParallelsU130

    ParallelsU130 Bit Poster

    Messages:
    66
    Here is the email of my attempt to change email address:

    From: Cxxxx Rxxxx [mailto:cxxxx.rxxxx@tesco.net]
    Sent: 19 June 2018 11:56
    To: Ranjith Thurai <rthurai@parallels.com>
    Subject: change of email address
    Hi
    Tesco are killing this email address after 20 years, as from next Monday 25th June.
    My new email address is cxx.rxxxx@gmail.com which for some reason your 'Unsubscribe/change preferences' page won't accept. Please confirm it's been changed on your records. Thanks.

    As you can no doubt tell from your reply to me, the new email address was never actioned.
     
  10. CarstenW4

    CarstenW4 Bit Poster

    Messages:
    6
    Keine Antwort - No reaction? Ticket: 2949808
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,056
    Hi, we've made some changes with your key, please check the issue.
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,056
    Please sorry for the misunderstanding.
    Could you provide us with your old and new email address. Then we will be able to move your license to your new account.
    Will it work for you?
     
  13. CarstenW4

    CarstenW4 Bit Poster

    Messages:
    6
    Sorry, nothing changed. What I have done
    1. start parallels
    2. logout (top right)
    3. login (top right)
    4. parallels ask for the key
    5. fill in the key (green tic) => activate
    6. parallel messages => limit reached, see pic
     

    Attached Files:

  14. CarstenW4

    CarstenW4 Bit Poster

    Messages:
    6

    Some NEWS?
     
  15. CarstenW4

    CarstenW4 Bit Poster

    Messages:
    6
    All fixed, thanks!
     
  16. ParallelsU130

    ParallelsU130 Bit Poster

    Messages:
    66
    I have sent you what I assume is a PM Maria (a "conversation"?) but as yet have received no reply. You did ask me to PM you, so I'm not sure what the delay is?
     
  17. JirkaE

    JirkaE Bit Poster

    Messages:
    1
    Hi, I'm sorry to say that I have the same problem. And the option to activate Parallels on this mac is missing. Why? That would solve so many problems and I don't think it's really practical, that we cannot decide, on what computer can be used the license...

    Thanks for fixing it ASAP...
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,056
    Got it and replied you back.
    Please check your inbox.
     
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,056
    Hi, could you please provide us with your key via the private message?
     
  20. silverway

    silverway Bit Poster

    Messages:
    1
    Hi, same happens to me right now. I'd like to use older version (parallels 10) on my new mac but Parallels does not allow it. Is there someone who knows how to deactivate a lic on my old mac and move it to a newer one?

    huge thanks in advance!
     

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