Reset license key in order to activate on new Mac

Discussion in 'Installation and Configuration' started by JulienW1, Aug 31, 2017.

  1. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello,
    please restart your Mac and check the issue.
     
  2. SteveM36

    SteveM36 Bit Poster

    Messages:
    7
    Hi
    I am also having same problem with parallels tools. Can you reset please?

    Thanks

    Steve
     
  3. SteveM36

    SteveM36 Bit Poster

    Messages:
    7
    Hi

    I have this same issue. Please can you reset my parallels tools

    thanks
     
  4. Anand48

    Anand48 Bit Poster

    Messages:
    64
    Hi, please restart your Mac and check on the issue. Thanks.
     
  5. SteveM36

    SteveM36 Bit Poster

    Messages:
    7
    This did not work, not sure why you suggested restarting when it's a license issue at your end. Will anyone help actually me with this?
     
  6. SteveM36

    SteveM36 Bit Poster

    Messages:
    7
    Yes I have the same problem and just feel like I am being fobbed off when I try to get resolution.
     
  7. Anand48

    Anand48 Bit Poster

    Messages:
    64
    Hi, we've just sent you a private message, please check. Thanks.
     
  8. DonG12

    DonG12 Bit Poster

    Messages:
    2
    I'm having exactly the same problem. However, when I install Parallels again on my machine, which had the logic board replaced, I'm not given the option to "Active on This Mac." And I just renewed my licenses, so this doesn't make any sense.
     

    Attached Files:

  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, we've checked your Parallels Account don.g****m@g****am.net and didn't find any license key associated with it.
    Could you provide us with your license key via the private message please?
     
  10. Avatar1

    Avatar1 Bit Poster

    Messages:
    2
    Hi, i have problem with my license key. can you reset it, so I can try again?
     
  11. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    20
    Hello, please DM us with the Parallels Desktop for Mac license key with which you are facing this issue. Thanks!
     
  12. Avatar1

    Avatar1 Bit Poster

    Messages:
    2
    Sorry, how can i do that i have no feature?
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi,
    we've just sent you a PM, please check your inbox.
     
  14. SteveM36

    SteveM36 Bit Poster

    Messages:
    7
    Never got any responses to these requests. Have essentially been ripped off after years of loyal custom. What a joke
     
    Kevin57 likes this.
  15. SilasL

    SilasL Bit Poster

    Messages:
    1
    Hi is it possible to reset all my license as i am not using on the old computers anymore so i can use it in the future. thanks.
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, we've reset your Parallels Desktop 10 license key.
    Please check the issue.
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, could you provide us with the details please?
     
  18. Kevin57

    Kevin57

    Messages:
    1
    Hi - Ticket #3121174 remains unanswered after a week.
    My Desktop for Mac 17 remains useless due the the activation issue that others are experiencing. Without timely support I guess I should explore other options, VMware now supports Apple silicon.
     

Share This Page