[RESOLVED] V 20 cannot open/acknowledge pdfs with acrobat in Office products

[JaneD]

Hola all. I have observed that in V20 I can no longer open Acrobat (which is on my Mac) when using Office products, namely Outlook and OneNote.
Ofc I have Acrobat as the default app for .pdf files. Outlook no longer even recognizes the pdf file as being a pdf. Pls see first screenshot which is V19 (where pdf icon exists), and the second screenshot shows a "blank" pdf icon in V20. When I click the blank icon in V20, Acrobat does not open when it used to open in V19.

The same behavior exists in OneNote.

However, the icons are correct in Windows Explorer. I tried to flush the icon cache, but that did not work.
Also please note that this issue happens AFTER the reinstall of Parallels tools after the V20 upgrade.

any help appreciated.
jane

 

[Mikhail Ushakov]

Hello!
First of all, please accept our apologies for the issue! We've fixed it in Parallels Desktop 20.1.0 build released a few minutes ago.
Update Parallels Desktop to version 20.1.0 to have the issue addressed: https://parallels.com/directdownload/pd/.

 

[JaneD]

It is not quite fixed. In the screenshot attached, the pdf attachment is still a "blank" icon, and when you click on it you get the security warning as seen here. in V19 it was a PDF icon and no security warning. My Trust Center settings in outlook are the same. The only thing I've done is upgraded to V20.

 

[SheldonW]

EXACT same issue. Somehow I fixed this in v20.0 and when recently (this past weekend) updated to v20.1, ALL of my PDF attachments in Outlook are BLANK when they used to open with Preview (Mac). Please fix or offer a suggestion on how to fix.

 

[JasonD31]

Hello, I have the same issue despite using V20.1.1. Please advise.

 

[ChristopherG1]

I have the same issue and have reached out to support but have not received a response.

 

[Avinash Bundhoo]

I have the same issue and have reached out to support but have not received a response.

Hello,
Please provide the ticket number
Thanks

 

[ChristopherG1]

Ticket number 4928778

 

[JaneD]

It is 1/12/2024, and I am pleased to report this is indeed now fixed for me with the current update (20.2.0). Just took 3.5 months but hey that's progress. thank you.