Rotation Feature on Switch Resolution Tool Not Working

Discussion in 'Parallels Toolbox for Mac' started by DavidF48, Apr 18, 2024.

  1. DavidF48

    DavidF48 Bit poster

    Messages:
    3
    Hi, I'm using an Apple M3 Pro on macOS 14.4.1 (23E224) and running Parallels Toolbox Version 6.6.2 (5023). The rotation feature for my external monitor isn't functioning. When I click on a degree to rotate, nothing happens. Previously, I had an Intel MacBook where it worked fine, so it might be related to the Apple silicon, but I'm just guessing. Has anyone else encountered this issue or figured out a way to resolve it? Thanks!
     
  2. DavidF48

    DavidF48 Bit poster

    Messages:
    3
    Also, I've already attempted some basic debugging steps:
    • Restarting the laptop
    • Restarting my external monitor
    • Uninstalling/Reinstalling Parallels Toolbox
    and it did not fix the issue.
     
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    345
    Hello David,
    Please collect a Technical report for our investigation.

    To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
  4. DavidF48

    DavidF48 Bit poster

    Messages:
    3
    Thanks for your help here's the 9-digit ID 458797375
     
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    345
    Hello David,

    We have informed our Development Team of this issue.

    As soon as we have an update, we will get back to you.
     

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