Rotation Feature on Switch Resolution Tool Not Working

Discussion in 'Parallels Toolbox for Mac' started by DavidF48, Apr 18, 2024.

  1. DavidF48

    DavidF48 Bit poster

    Messages:
    4
    Hi, I'm using an Apple M3 Pro on macOS 14.4.1 (23E224) and running Parallels Toolbox Version 6.6.2 (5023). The rotation feature for my external monitor isn't functioning. When I click on a degree to rotate, nothing happens. Previously, I had an Intel MacBook where it worked fine, so it might be related to the Apple silicon, but I'm just guessing. Has anyone else encountered this issue or figured out a way to resolve it? Thanks!
     
  2. DavidF48

    DavidF48 Bit poster

    Messages:
    4
    Also, I've already attempted some basic debugging steps:
    • Restarting the laptop
    • Restarting my external monitor
    • Uninstalling/Reinstalling Parallels Toolbox
    and it did not fix the issue.
     
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    369
    Hello David,
    Please collect a Technical report for our investigation.

    To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
  4. DavidF48

    DavidF48 Bit poster

    Messages:
    4
    Thanks for your help here's the 9-digit ID 458797375
     
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    369
    Hello David,

    We have informed our Development Team of this issue.

    As soon as we have an update, we will get back to you.
     
  6. DavidF48

    DavidF48 Bit poster

    Messages:
    4
    Hi wanted to see if thier was an update for this
     
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    369
    Hello David,

    Thank you for checking in.

    At the moment, we do not have new information on this from the Development Team.
    Should we receive new information, we will get back to you.
     

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