Same Problem and More! Like everyone else I get the same error message. I have reinstalled transpoter agent on my Thinkpad and performed the checks that Helen suggested. I found snapman in the windows folder but there was no STxxxx in my disc drives. Moreover, I paid for telephone support and have called 7 times in the last 2 days and have never been able to get through even at the 7 AM start time. I have spent hours trying to migrate and am feeling really cheated.