Screen/Area/Window Capture doesn't start

Discussion in 'Parallels Toolbox for Mac' started by ReneS11, Sep 7, 2022.

  1. ReneS11

    ReneS11 Bit poster

    Hi friends,

    I have a problem on my M1 Mac with Ventura 13.

    Capture window lets me select a window, but after that the capture panel flashes briefly and closes again immediately.

    I have given all permissions to the toolbox etc so that can't be the problem. It worked without problems until about 2 months ago.

    Thank you and best regards
  2. ReneS11

    ReneS11 Bit poster

    It just doesn't work as soon as I want to record the sound to it. If I record without sound, it works. I have now deleted the Parallels driver in the HAL folder, restarted Mac, installed and restarted again, but the problem is still there.
  3. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Hello Rene!
    Would you collect a technical report and send its ID to us, please? The instructions are available at .

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