Screen/Area/Window Capture doesn't start

Discussion in 'Parallels Toolbox for Mac' started by ReneS11, Sep 7, 2022.

  1. ReneS11

    ReneS11 Bit poster

    Messages:
    3
    Hi friends,

    I have a problem on my M1 Mac with Ventura 13.

    Capture window lets me select a window, but after that the capture panel flashes briefly and closes again immediately.

    I have given all permissions to the toolbox etc so that can't be the problem. It worked without problems until about 2 months ago.

    Thank you and best regards
    René
     
  2. ReneS11

    ReneS11 Bit poster

    Messages:
    3
    Addition:
    It just doesn't work as soon as I want to record the sound to it. If I record without sound, it works. I have now deleted the Parallels driver in the HAL folder, restarted Mac, installed and restarted again, but the problem is still there.
     
  3. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    500
    Hello Rene!
    Would you collect a technical report and send its ID to us, please? The instructions are available at https://kb.parallels.com/124107 .
     

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