Screen recording won't play sound

Discussion in 'Parallels Toolbox for Windows' started by JohannS4, Jun 15, 2023.

  1. JohannS4

    JohannS4 Bit poster

    Messages:
    2
    I have selected all possible options from the drop down list to "Record audio from..." on screen recoprding. When I stop screen recording, it shows two files The MP4 audio file won't play on any of the windows applications. I've tried media player, Microsoft Chipchamp, movies & TV, and Windows Media Player legacy. The visual file plays fine, but no sound. How do I fix this so I get sound as well as visual?
     
  2. JohannS4

    JohannS4 Bit poster

    Messages:
    2
    Is there anyone who can help me with this please?
     
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    247
    Hello JohannS4,

    To aid in troubleshooting this issue,

    1. Kindly collect a technical report (Start Parallels toolbox, click the settings icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
    2. Kindly provide us with the sample screen recording files. you may upload this to a publicly available file-sharing service of your choice.
    3. If possible, please provide us with a separate screen recording taken while you reproduce the reported issue.

    We look forward to hearing from you soon.
     

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