Screenshot into a Outlook 2016 (Mac) message causes unknown error in Outlook

Discussion in 'Parallels Toolbox for Mac' started by MattiasS1, Sep 26, 2018.

  1. MattiasS1

    MattiasS1 Bit Poster

    I use screenshots extensively and really like the simplified interface from the Toolbox. I have found a problem with the screenshots from Parallels Toolbox that causes Mac Outlook 2016 to refuse sending an email with the screenshots pasted into and requires a restart of Outlook. If I prepare a message with some text and a screenshot from Toolbox, I get error -17900 "An unknown error has occurred in Outlook" and the message is stuck in the outbox.
    Work fine when I use grab to add screenshots.
    I have configured Toolbox to automatically place the screenshot on the clipboard.

    Is this a known problem?
  2. KebhaK@Parallels

    KebhaK@Parallels Staff Member

    Hi @MattiasS1 , Try reinstalling Outlook and check the issue.

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