second key

[VilmantasU]

I recently purchased a second license key. However, after adding it to my account, the subscription did not extend for an additional year as expected. Instead, it added a completely separate second license for one year, which makes no sense for a single-user setup.
Could you please correct this and merge the two licenses so that the total subscription period is combined into one continuous term?

 

[DerekK4]

Just curious, did they ever merge the license to your existing subscription or refund you the full amount? The same thing happened to me, thinking I could just extend my subscription but ended up with another license for another computer, which I don't need. I've requested a refund SIX TIMES now but I don't think their chat bot is really processing the requests since I have yet to see any open tickets on my dashboard nor have I heard from anyone. I've tried requesting the refund from Cleverbridge too but they just sent me the link to the dumb chat bot. I feel like I may end up losing my money here, which to me is the same thing as theft, but it also means they've also lost a customer once BOTH my subscriptions expire.