Hello, I work for a bank, which provides me with a USB dongle to perform 2FA and a VPN connection which reroutes all traffic through their servers. For this reason, if I want to still use my MacBook while logged into the bank, a VM is the only option. Sadly, the USB dongle is not correctly recognised by Windows within Parallels. The configurations I tried: 2016 MacBook Pro with Intel Processor + Windows 10 2021 MacBook Pro with M1 Pro Processor + Windows 11 ARM Other details: The USB dongle is called SafeNet eToken 5110 The software that detects the smart card certificate is called SafeNet Authentication Client When I run "certutil -scinfo" from cmd, it detects the reader, but tells me to "insert smart card" There are two devices without drivers within Windows: "TUSB3410 EECode Ser" and "Unknown Device" The smart card gets detected in VMware Fusion and in VirtualBox, but Windows just runs too slow on these VMs I tried the checkbox that enables the smart card that is configured on Mac and it gets detected, but still the certificate is not being used for 2FA
Hey. I've manage an alternate solution. Basically, bought a certificate of the A1 Type (the one that doesn't require a token and is installed directly on the machine). It worked then.
Hello @MarcelT4, We are glad that you found the solution. Thanks for sharing your experience in order to resolve the issue.
Has anyone found a way to make the SafeNet token work with Windows 11 ARM? I don't think the provider of this token is going to offer an alternate way to connect.
I've a similar problem but using Windows x64. I noticed that the "Smart cards" category in Windows Device manager dissapear when Parallel Tools is installed. And it reappear if Parallel Tools is uninstalled. (Running version 18.3.2.) But that's a workaround and not a solution.
Hello everyone, I have the very same problem - the smart card is detected, however, when trying to use the certificate from the USB it is not detected. Is there is any solution to this? As far as I understand from various sources, Parallels should support such interaction?
Hello! In order to proceed with further investigation, kindly provide us with the below information: 1. Reproduce the issue. 2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply. Thank you!
I have managed to make this work. My setup: Parallels Desktop Standard Version 19.4.1 (54985) Windows 11 Pro ARM as downloaded by Parallels from Microsoft. My token is a USB Token with a USB-A interface. I connect it to the MacBook with a USB-C dongle. When the device is connected, macOS is likely to recognize two devices instead of one. That is a common thing with USB devices. You need to make sure that Parallels is mapping the correct device to the Windows VM. It did not do it right for the first time for me, and I had to manually choose the correct device. See the images attached. In my case, the correct device is called "JC Token". Multiple of them can be recognized depending on which port of the dongle I use. You can configure them all to be automatically connected to the Windows VM in the preferences page for the VM if you want.
