Snow Leopard upgrade pricing - Element 5 overcharged

S

Salamat

Member
I was caught out with the non-compatibility issue of PD3 and was following the various threads here.

Initially the response from Parallels was that a fix would be issued within a few days but this later appears to have been retracted with the announcement that PD2 and PD3 weren't supported. At this point, on the 2nd September, I decided to get the upgrade to PD4 which cost me GBP 31.99.

I am not a little bit 'peeved' to find the following thread, dated 31st August 2009, presumably in response to announcement of a price of GBP 24.99! (Was the posting of this thread delayed by the moderation system?)

http://forum.parallels.com/showthread.php?t=93233
Quote
I can't find a Link to the £24.99 upgrade fee for desktop 3.0 to 4.0 as shown on the info page for Snow Leopard users.
Unquote

The web site is now showing this price.

I have contacted Element 5 (Digital River) who refuse to honour the GBP 24.99 price and say I should contact the publisher.

Is there anything you can do please? It's not so much the money, as the principle!

Salamat
 
Sorry to hear of this. This is why I didn't want to pay for the upgrade until they confirmed the price.

I sent an email to the uk office, but never got a reply. Hopefully they at least read it and acted on it.

The q & a re:snow leopard customers page used to refer to the £24.99 discount before it appeared at the top of the page. Now the discount is there, the q & a refers to $39.99! Go figure.

The product is good but the cutsomer service is running a bit low.
 
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